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Posts Tagged ‘RAC / Recovery Audit Contractors’

The RAConteur: Acknowledging Shouts of “LOOK OUT!”

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

As you know, I cover RAC and audit issues every Wednesday in this tiny corner of the world wide web. Based on the spike in government audit activity over the last 28 months, I have continued to do this based on my belief that I am addressing a need in the greater provider community. While the Recovery Audit Contractor program has been at the forefront of CMS’ efforts, I have also tried to demonstrate the road map that is followed by the alphabet soup of government audit entities, showing how certain issues rise to the top of the attention chain.

Despite all of my efforts, I have a large ongoing problem, that being my futile attempts to get physicians to pay attention to government audit issues. Perhaps it is the landscape in which large numbers of physicians are seeking employment under the assumed safety of hospitals, but my general feeling is that physicians are largely ignoring the message.

Just this morning, I received yet another reminder of this battle in my e-mail box. I subscribe to updates from multiple sources, most notably Medicare Administrative Carriers for assorted issues of interest to the provider community. Today’s electronic missive comes from WPS, the legacy Part B MAC for Illinois, Michigan, Minnesota and Wisconsin. For a few years, WPS has been a few steps ahead of other MACs with regard to conducting service specific probes on the heels of CERT testing discoveries under their jurisdiction. Of note, CPT code 99233 (Level III Subsequent Hospital Visits) has been on WPS’ radar for nearly two years across multiple specialties. Yet if today’s e-mail is any indication, the message of the importance to attention to review issues continues to fall on deaf ears with regard to the physician community.

WPS looked at this CPT code for the specialties of Neurology and Family Practice. Over the past 15 months, initial probes for these specialties revealed an error rate of 96.24% for Neurology and 89.54% for Family Practice, which quite obviously necessitated a follow-up review for both specialties. While there has been some improvement since the initial probes, a simple glance at the latest numbers show that physicians aren’t giving these reviews proper attention.

For Neurology, 128 line items across 98 claims were selected to review prior to payment. Of these, 102 line items were denied, for a cumulative error rate of nearly 80%. For Family Practice, 157 line items across 100 claims were selected, with 113 line items being denied, for an error rate of just under 72%. These numbers are bad enough, but a closer look reveals that roughly 60% of the denied claims for both specialties were due to physicians not providing the requested documentation for review. This means that 6 out of every 10 complex inpatient follow-up visits were denied because no one opened the envelope and/or read the correspondence inside of it.

I have limited amounts of free time in the coming year. I have people to educate face-to-face, networking opportunities with others in my profession, personal trips to various parts of North America between now and the end of Summer and a 5-year-old to keep on the straight and narrow. Nowhere in my small, handwritten pocket calendar do the words “BEAT HEAD AGAINST WALL” appear. From the moment The RAConteur began in September of 2010, I have been warning providers that the auditing landscape is changing, and not in a way that will be beneficial to either the delivery of care to their patients or their financial bottom line. Perhaps, someday, the physicians of America will begin to take a small step towards increased awareness. Might I suggest that the first part of that process to be the purchase of a letter opener?

Paul Spencer will be a presenter at the Fi-Med RAC Summit in Milwaukee, WI on April 16th and 17th, 2012. Go to the Summit website for further information on this unique educational opportunity. Use promo code “SPENCER” to receive $50 off the registration price for a limited time.

The RAConteur: A Difficult Lesson In Outreach Education

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

Last Wednesday in this space, I shared information with my reading audience pre-emptively from a provider outreach presentation from CGI, the Region B RAC, that took place one day later at a meeting of health care financial professionals in the State of Wisconsin.

Before I do my level best to attempt to erase all memories from last week’s posting, let me start by saying that I grew up in an urban environment. I say this because I want everyone to know that I’m not a fan of camping. Having never started a literal or figurative fire before in my life, I’m not particularly well-versed in controlling a conflagration before it takes out the surrounding trees. I have come to believe that the biggest part of the survival instinct is knowing where you don’t belong and seeing that you never arrive there.

In the realm of accuracy, last week’s post might as well have been a wicker man soaked in gasoline dancing in dry brush. 

As many readers almost immediately pointed out, the data supplied in last week’s posting, which was taken directly from a CGI PowerPoint presentation, was about as accurate as Kim Jong Il’s state-sanctioned official biography. While I have already posted the corrected information on a Google group board dedicated to RAC issues, I shall repeat them here for everyone’s benefit.

The original information posted stated that there had been only 7,919 audits conducted through December of 2011, with only 5 yielding no findings. The correct number of audits completed is actually 23, 594, with 17,984 of these lacking findings. For the math challenged, that represents an increase in lack of findings from the original number of nearly 3600%, or as Bob Uecker put it in the movie Major League, “Juuuuust a bit outside”. Of note is the fact that over 22,000 of the claims reviewed thus far have been for inpatient services, but this too was patently obvious to those who have had the most interaction with CGI in Wisconsin.

With regard to discussion periods, CGI’s original number of 502 discussions requested was actually revised downward to 216. According to my source in attendance, when CGI presented this number at last Thursday’s session, they followed it up by saying that 200 discussions were “affirmed” while 8 were “dismissed”. Unfortunately, they did not offer clear definitions regarding the true meaning of these terms. I reviewed the modified Statement of Work from this past September, and this also shed no light on any possible definitions.

There is one additional slice of information that CGI shared regarding discussion periods. My source states that the CGI educator conducting the outreach session last Thursday made a point of encouraging providers in Wisconsin to enter discussion periods based on the low number requested statewide thus far. I have come to learn that based on the compressed time frames of both discussion periods and recoupment, providers are finding it to be a nearly impossible task to track dollars that were first determined to be overpaid, then either slated for recoupment or recouped, only to be subsequently reversed by a discussion period and repaid to the providers. As it is currently configured, providers are finding the discussion period to be a useless level of bureaucracy in an already laborious process. Until this paradox is meaningfully addressed, CGI should not be looking for an increase in requested discussions.

The above numbers were not the only piece of information provided by CGI in their presentation that was found to be incorrect. As part of their printed materials, CGI offered addresses for providers to enter Extended Repayment Plans with their Medicare Administrative Carriers (MACs)that were incorrect. The person conducting the outreach session did not have the correct information on hand.

One of my pet peeves about the RAC program is that the contractors are not telegraphing when outreach sessions are taking place. Based on my fire-fighting experiences of the last week, I can add an addendum to this frustration, that being that when the contractors do conduct outreach sessions, the information brought forth is self-serving and inaccurate. This whole episode serves as a lesson to the provider community to cast a skeptical eye on future outreach efforts. That is, if anyone even lets you know when they are occurring in the first place.

Paul Spencer will be a presenter at the Fi-Med RAC Summit in Milwaukee, WI on April 16th and 17th, 2012. Go to the Summit website for further information on this unique educational opportunity. Use promo code “SPENCER” to receive $50 off the registration price for a limited time.

Healthcare & The Value Of Memory

Posted by J. Paul Spencer, CPC, CPC-H in Fi-Med Services

Back in 1966, Brian Wilson of the Beach Boys decided that he no longer wanted to tour with the band, instead wanting to concentrate on composition. The band needed someone to fill in on bass and the ridiculously high harmonies usually supplied by Brian for an upcoming tour of Japan. They found a man who was born in Arkansas to fulfill the task, but he only lasted on that one tour. This same man went on to record with a studio band named Sagittarius, before littering the pop and country charts for many years afterward with assorted hits under his own name: Glen Campbell.

Tomorrow night in Milwaukee, I am going to see Glen Campbell perform in concert, but the occasion will more than likely be bittersweet. The man who has given his music to the world for a majority of my lifetime is on his final tour, having recently been diagnosed as being in the early stages of Alzheimer’s Disease. It is not lost on me that all of the facts in the above paragraph, which my lifetime of music as a hobby has allowed me to commit to memory, will someday be foreign to the very person who made them possible.

As someone who has been involved with the health care industry for over 20 years, I have learned that based on the sheer volume of facts that inundate me on a daily basis, it has become nearly impossible for me to forget key elements of my job. As the cost of health care has become a central focus for cuts in a post-war economy, a number of  memories of failed policies of the past are skipping to the front of my mental line. Nowhere is this memory more acute that in the realm of physician reimbursement from the Medicare program.

Forty-one days from now, a song-and-dance act that has been running longer than Cats will repeat itself, as the increasingly polarized sides of our government once again raise the curtain on this year’s performance of Doc Fix. There are slight casting changes with every performance, but the script is the same. In the torch-lit Temple of SGR, an automated computer program threatens to take money away from the white-coated sailors on the HMS Doctor. As the sailors fight off armies of infirmed elderly waving checkbooks from behind the wheels of their Buicks, an unlikely set of heroes, wearing bad suits and American Flag lapel pins, short circuit the program with a stack of paper. As they stand in the setting sun, they promise to one day rid the world of the computer, but vow to be ready for anything else it plans to offer.

Oklahoma it ain’t……

Medicare reimbursement has gone from “pay everything” at the beginning of the program in 1966, to RBRVS and Gramm-Rudman-Hollings reductions in the ’80’s, subsequently to SGR in the late ’90’s, and finally to a yearly hostage crisis, with the only missing element seemingly being the security camera shot of Patty Hearst with a machine gun. We know this because it has affected us all in one form or another over the years and we have internalized the memories of the negative results of every one of these “solutions”.

Might I suggest that the solution doesn’t lie with finding a new payment methodology, but in finding savings from outside contractors for the Medicare program that (because I have it committed to memory) continuously take money needlessly from the program.

You can start by eliminating Medicare Part C. Virtually all of the “preventive benefits” offered to patients under these plans are now codified into traditional Medicare, which leaves Medicare Part C as nothing more than a government subsidy designed to prop up the insurance industry with billions of dollars that it doesn’t require for its survival.

Next we can go to Average Wholesale Price for reimbursement under Medicare Part D, rather than Average Sale Price. Additionally, pick one formulary and take the program out of many of the same hands that currently pollute Medicare Part C.

As for fraud investigations, leave in place predictive modeling and the HEAT teams, because these methods are actually getting to the root of the problem and are returning ill-gotten dollars to the Medicare program. When it comes to outside entities, we need not develop memories of the Recovery Audit  Contractors, because their abhorrent work product is currently on display for all the world to see. Roughly 2/3rds of everything they do is dedicated to purposeless paper shuffling, rather than the detection of actual improper payments. One marvels at the thought of the massive celebrations that would result if the RACs suddenly disappeared. Farther up the chain, the ZPICs on average collect about 2% of everything they extrapolate as an overpayment, but we don’t really know the actual number because the OIG has stated that the baseline data to measure their performance is fatally flawed. This reminds me that until that data is purified, the ZPICs will continue to mainly operate as a middle man for government-sponsored subsidies to the legal industry. Ask your typical taxpayer if that is something they wish to continue.

The development of the human memory keeps one from being fascinated by the latest shiny pocket watch issue being pendulated in our faces by the self-absorbed politician of the moment. Much like Glen Campbell, there may come a day that the many facts parading in our minds will begin to slip away. Until that day comes, in the realm of health care, memories are not just a rudimentary tool of assistance, but a blunt weapon against the many forces attempting to shove unwelcome schemes into an arena currently collapsing from the bad ideas of the past.

Paul Spencer will be a presenter at the Fi-Med RAC Summit in Milwaukee, WI on April 16th and 17th, 2012. Go to the Summit website for further information on this unique educational opportunity. Use promo code “SPENCER” to receive $50 off the registration price for a limited time.

The RAConteur: A Brief Window Into Outreach

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

Given my natural level of unending curiosity, I can think of no other thing as frustrating in this line of work than attending a seminar designed to relate new and important information, only to find that I have just spent good money learning well-aged facts. If I sit and think of it, this goes a long way in explaining my less-than-stellar academic career.

In past postings in this space, I have touched on the lack of useful provider outreach on the RAC program. This week, thanks to one of my contacts roaming the landscape in the land above my sealed concrete and steel bunker somewhere outside Milwaukee, Wisconsin, I received a PowerPoint presentation from CGI, the Region B RAC, that will be presented tomorrow to a meeting of health care finance professionals in my state. The slides represent further proof not only of the sporadic nature of current provider outreach, but through the use of statistics, also show that the RAC program still has a long way to go to prove the quality of its work product.

The presentation begins with RAC statistics just for the state of Wisconsin in Region B, which are quite revealing. Through the month of December just passed, CGI has completed 7,919 audits. Amazingly, only 5 of these audits have been without a finding of some type of improper payment, which on the surface appears to be a testament to the accuracy of the approved issues listing in Region B.

Of the completed audits, 502, or just over 6%, have had a discussion period requested by the provider in question. Of these claims, 258, or over 51%, have resulted in determinations of either a full reversal or findings  ”partially favorable” to the provider. These particular statistics appear to indicate that the discussion period is being under-utilized by the provider community in Wisconsin. It is worth remembering that providers can initiate a discussion up to 40 days from the date on the demand letter. Because the RACs do not directly handle claims appeals, it shouldn’t be surprising that this presentation does not contain appeal statistics.

There is one additional important bullet point in CGI’s presentation related to discussion periods. There may be some cases where due to the length of the discussion period, an adjustment request will be processed by the Medicare Administrative Carrier (MAC) prior to the issuance of a Discussion Results Letter. In these cases, if the discussion period yields a reversal, the provider will see the overpayment on a subsequent remittance advice and will receive a Demand Letter from the MAC, but the reversal will be processed and seen on a future remittance.   

There are slides in the CGI presentation that remind providers of time lines like the one in the previous paragraph above. There are 5 slides concentrating on how to best use the CGI RAC website. In checking the site, there is an update regarding the demand letter process on their front page. Other updates will have to be discovered under the Provider tab by individuals handling the RAC process for physicians and facilities.

The slides contain overviews of semi-automated review, current approved issues in Region B and the new process by which MACs issue Demand Letters. One interesting point found near the end of the presentation is related to Extended Repayment Plans. The MACs are now the point of contact for initiating such plans rather than the RACs, which is consistent with the Demand Letter change. Remember that the RACs are responsible for claims issues, and MACs cover the financial implications of those claims.

I have been critical of RAC outreach efforts in the past, but I can honestly say that there is some useful information in the slides. After reviewing the presentation in full, I do have two complaints about this process. First, it is long since past the time that the contractors update the outreach sections of their websites to reflect current and future sessions. In CGI’s case, there have been no updates to this particular schedule in 10 months. Second, while the time lines in the presentation have long been part of the RAC Statement of Work, there is increasing anecdotal evidence that there are common breakdowns in the process. Based on the volume of requests being received by some facilities, these “improvised” timelines are creating havoc even for those providers who have put a technological tracking tool in place. Many questions remain unanswered, and a few occasional PowerPoint bullets are proving insufficient to explain why.

I have sent some questions to ask of the presenter at tomorrow’s session through my contact. It is hoped that I can address my questions in a future edition of The RAConteur. Until then, from deep in the dimly-lit hallways of the compound, I bid you a temporary farewell.

Paul Spencer will be a presenter at the Fi-Med RAC Summit in Milwaukee, WI on April 16th and 17th, 2012. Go to the Summit website for further information on this unique educational opportunity. Use promo code “SPENCER” to receive $50 off the registration price for a limited time.

The RAConteur: The Year Begins With Snafus and FAQs

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

The beginning of a new year always offers hope. We spend the first day of the year resolving to change past behaviors. Subsequently, we spend the second week of the year eating a pint of Ben & Jerry’s, wondering how it all went wrong.  

Those of us affected by the gravitational pull of government audits are entering the new year with two challenges right out of the starting blocks.

One important change that occurred was widely known prior to implementation, but fell apart in execution. Beginning on January 1, Medicare Administrative Carriers (MACs) took over the process of issuing demand letters for Medicare RAC overpayments. Given the fact that the RACs exist because the MACs make claims adjudication mistakes, it was perhaps inevitable that this seemingly simple task would become a problem.

The demand letters, as issued by the RACs, would include multiple claims issues for one provider on one demand letter. The MACs, demonstrating the administrative acumen that launched 1,000 fraud investigations, have been issuing a demand letter for every identified RAC overpayment. This was followed by urgent e-mails from each MAC stating that they were “working with the system maintainer to ensure transactions are aggregated at the provider level on a daily basis”. This is legalese meaning that for the short term, demand letters will pile up in provider mail rooms like vacation junk mail.

The second challenge facing providers has yet to truly reveal itself to the provider community. The Medicaid RAC program has officially reached its implementation date as of January 1, 2012. Because there was very little guidance on the provider level leading up to this date, most providers find themselves in the dark with regard to the Medicaid RAC program, save for what appeared in the Final Rule released back in September.

To fill in the blanks, CMS released an 18-page Frequently Asked Questions (FAQ) document addressing the Medicaid RAC program and what can be expected. In all, there are 53 questions and answers within the pages. As is my custom, I did some reading so you can go do something else. I’ll go in semi-numerical order covering the high points, as some of the questions have information that is duplicative as compared to the Final Rule.

FAQ 5 asks what a state can do to prepare providers for Medicaid RAC audits, and whether physicians will need to implement new compliance procedures due to the program. The answer was that states should be “as informative as possible” about implementation, with the minimum information being the name of the RAC contractor with contact information, when the RAC will begin to identify improper payments and “a general description of the scope of its RAC program”. From what I’ve seen, while more than 50% of the states have an identified Medicaid RAC contractor, information on the contractors emanating from the Medicaid programs themselves is virtually absent.

The second part of FAQ 5 was answered with what I found to be curious wording; “We do not expect that providers will have to undertake any major activities to prepare for Medicaid RACs”. We have all seen the glaring weaknesses of the Medicare RAC program, and if current appeal trends continue apace, we are in for about 5 solid years of endless paper shuffling. For CMS to once again soft-peddle the effect of expanding the process on providers to Medicaid borders on irresponsible.

FAQ 10 was the next to catch my eye. Already, there are auditing entities that have gained more than one state RAC contract. This particular FAQ focused on the need for a unique Contractor Medical Director that is licensed in the state covered by the contractual agreement. To illustrate, let’s say Company A has contracted with states B and C to do the Medicaid RAC work. Because these are two separate contracts, Company A would have to hire two full-time Medical Directors, with one being licensed to practice medicine in State B and the other being licensed in State C. However, the FAQ does make one distinction. If States E, F, and G wish to be bundled into one contractual arrangement with a contractor, more than one Medical Director may not be necessary. CMS indicates that the volume of claims in this particular arrangement could be a determining factor in deciding how many medical directors are needed.

FAQ 13 is the “Who’s The Watcher?” Question, asking how CMS will monitor and evaluate Medicaid RAC programs. Apparently, CMS will conduct program integrity reviews, collect a State Program Integrity Assessment and review overpayments collected, with states being required to “comply with reporting requirements as specified by CMS”. Note the big divergence from Medicare in this case. There is no single Validation Contractor to judge the work product of the Medicaid RACs, as is employed for the Medicare side. I’ve spoken about the comic nature of the RAC Accuracy scores in the last Report to Congress on RAC activities in the past, so I am on the fence as to whether this is either a good or bad thing at the present time.

This issue dovetails nicely into FAQ 17, which asks whether states are required to perform quality assurance of the RAC work product. States ”should” determine how it will validate the accuracy of overpayment determinations and include it in the Statement of Work in their RAC contract. Given that there are 50 states and 5 territories, all with different ways of measuring effectiveness, we should not expect one overarching accuracy score for the Medicaid RAC program as a whole, but rather dozens of bits of individualized data. 

FAQ 19 is the Duplication Question, asking how CMS will enforce multiple integrity efforts in addition to the Medicaid RAC, and how duplication of efforts can be avoided. With whitewash brush in hand, CMS states that they “intend to make every effort to incorporate and consolidate questions related to program integrity into scheduled reviews so as not to overburden states”. To be clear, there is nothing in that statement that gives any indication at all as to how CMS will avoid duplicate integrity reviews, thereby reducing provider burden. It is a new standard by which to measure a non-answer.

There were several FAQs about potential conflicts of interest, notably in cases when the RAC contractor already performs an integrity function in that state. CMS warns states to be cognizant of conflicts that may reveal themselves, but does not specifically ban one entity from performing multiple integrity functions for a single state.

I’ll wrap up the review with FAQ 28, which is of particular interest. What happens if a State does not receive any responses to its RAC Request for Proposal? CMS presents the options of either requesting an exception to the program, or “consider partnering with other states in order to attract a RAC” (I call this “The Wingman Option”). There are a few states who have requested exceptions to the RAC program, according to the Medicaid RACs At-A-Glance website created by CMS, but it is unclear whether these states have done so based on their inability to find a RAC contractor.

I recommend downloading the FAQ document, reviewing what I have omitted and keeping it safely on file, until such time as certain states catch up to the implementation date, now 10 days in the past. We need not hit the ice cream just yet, for all is not (quite) lost.

Paul Spencer will be appearing at the Fi-Med RAC Summit on April 16 and 17th in Milwaukee, WI. Information on this unique learning opportunity can be found here.

The RAConteur: Finally, One Bad Idea Dies

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

We now find ourselves four days into the year the Mayans marked as the end of the world (or not). Despite all evidence surrounding us to the contrary, it is in our conditioned nature to hope for the best in any coming year. An ancient calculation of a lethal comet notwithstanding, I can start 2012 off with at least one piece of good news.

Back in November, CMS announced that on January 1, they would begin a demonstration project wherein the Recovery Audit Contractors would review claims before they are paid in 11 states with high established error rates. Yesterday, almost as quickly as it was announced, CMS decided that this project has been delayed until further notice. CMS instead stated that it will provide 30 days notice in the future before implementing the project.

I stated at the time that based on the quality of the RAC work product to date, it hardly seemed like a good idea to expand their audit mission when the contractors clearly have not shown the baseline acumen necessary for post-payment review, despite the vaunted “accuracy scores” that were reported in the RAC Report to Congress back in September.

It’s a short piece of good news to start off the year, but given the administrative burden the RACs have already placed on hospitals due to complex review, even the smallest flicker of light in a storm is welcome.  

 

2011: Push It Down The Well Already!

Posted by J. Paul Spencer, CPC, CPC-H in J. Paul Spencer, CPC CPC-H

When I open any reputable history book, the first thing that strikes me is the names of people who have existed and made an impact in history. There is an old quotation of unknown origin that says “May you live in interesting times”. Certainly, there have been those that have fulfilled that saying to its utmost.

While I occupy what is a very small space in the world of mass communication, and despite the fact that my science-based belief system automatically precludes me from thinking that my words have very little long-term impact in the grand universal chaotic scheme, I am ready to make the following pronouncement based on facts in evidence.

I do not live in interesting times, for fascinating eras cannot possibly contain this many stupid people.

Unlike all of the promising black-and-white documentaries of yesteryear, where the future promised technological convenience, helicopter commuting to work and (in general) faster ways to become as least as smart as the briefcase-carrying regional sales manager of 1954, the modern times that have appeared in front of me features a cornucopia consisting mostly of dullards, the willfully ignorant and neo-neanderthals of every size, shape and creed.

I am far from my idealized world of Buckminster Fuller, populated by efficient 3-wheeled cars and modest housing that allows everyone to live in a confined space comfortably and equitably. I am in the opening scenes of 2001: A Space Odyssey, where the lead Cro-Magnon finds a bone and instead of using it as a rudimentary tool to grind corn into flour, can only think to use it as a truncheon to beat the life out of his enemies on the other side of the creek.

In the past, I could ignore this empty-headed herd for two reasons. First, in days gone by, these people usually congregated in places where I never appeared, such as drunken bar fights, floating crap games and (such as those that occurred around the corner from my house in a public park in Wilmington, North Carolina  in 1974) cross burnings. Second, I slept fairly well at night, believing that there existed reasonable people to show us that there was indeed a common good worth fighting for, despite the randomly spewed venom of the wrong-headed minority.

In 2011, we showed no promise of cultural evolution to a higher standard. Instead, as a society, we stood and watched as the rightfully maligned slack-jawed yokel of yesteryear grabbed the keys to the car, passed out drunk from moonshine and drove the Car of Country off a cliff.

The end of December is usually a time when the news reflects on the twelve previous months of the year, marking seminal milestones, important events and offering a final toast to those who have gone. It is enough to make the modern network news anchor, complete with high, wavy hair and a teleprompter full of words he or she can read but cannot comprehend, a little misty-eyed. Does anyone else remember when Ted Baxter was the parody of an anchorman and not the shining example?

There is absolutely no reason to miss 2011 if you live in the United States. To begin with, no one in power, or for that matter anyone currently seeking either to keep it or obtain it for the first time, is representative of the term “reasonable”. A large swath of the voting public began the year by inviting roughly 200 barefoot ignoramuses into the halls of power in Congress fresh from some far-flung philosophical manure field. That same voting public is now stunned to discover that the carpets are indelibly ruined. This is the Spalding Guide demonstration of the idea that people get the government they deserve.

I usually cover health care issues in this space, so I cannot possibly complete my thesis on mass inanity without giving a mention to Medicare Administrative Contractors and the blind stumblers in a roomful of rearranged furniture that are the Recovery Audit Contractors who attempt to fix their numerous mistakes. Then there’s the American Medical Association, who decided that nearly three years after the issuance of a Final Rule on ICD-10 from CMS was the perfect time to fight for a different implementation date. Finally, let me raise a glass to all the Medicare crooks that have been nabbed by the HEAT teams this year, for these people suffer from an acute infection from a special mutated strand of the Idiot Virus known as the Thieving Moron Flu (scientific designation: URTM-1).

Tomorrow night, I am not going to tearfully say goodbye to 2011 as if I was attending a wake. I am going to be home with my wife, eating the last bad food of my life before attempting once again to lose my extra 35 pounds of body weight beginning on Sunday, drinking well-chilled beers from my refrigerator and spitting on the grave of 2011. This past year was neither interesting nor memorable. It should be held up as the shining example of everything you can do wrong to a society and its people. It should be mocked, stripped naked and kicked out the door for these last hours to perish of frostbite as it wails and gnashes its teeth. 

To paraphrase Bette Davis’ comments upon hearing of the death of Joan Crawford, you should never say bad things about the dead. You should only say good. 2011 is dead. Good!

The RAConteur: Well, Look What Disappeared……..

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

A few nights from now, we’ll say a none-too-soon goodbye to what has been a challenging year on many fronts, but especially so (AGAIN) in the world of health care. Had it not been for a last-minute budget “deal” last week, physicians would be facing a 27%+ cut at the beginning of January. Remember that number, because it’ll make another appearance at the end of February in between invective and other Congressional nonsense.

As it applies to the subject matter of today’s blog, we have seen an almost tenfold increase in RAC activity in the past year. The RAC program, in a perfect world, would be returning money to the Medicare program that has been improperly paid. CMS has been quick to trot out preliminary results to show the success of the contractors. As a taxpayer and as someone who has been in the industry for 22 years, to paraphrase the words of Robin Williams in Awakenings, I would agree with them if they were right.

The RAC program is showing itself to be a wasteful pursuit, but like the reckless, fedora-wearing, Canadian Club-soaked shooter at the craps table at 2 AM that metaphorically defines those who direct government appropriations, CMS is all in on expanding the program to Medicaid despite facts in evidence.

I originally planned to do a review of physician issues being reviewed by the RAC contractors in this space today. As part of that process, I thought I would take a look at the RAC FAQs on the CMS website to see if there have been any glaring changes to report. Stop the presses, for did I ever find one!

In the past, the following question and answer appeared under the RAC FAQs:

“Q: I received an additional documentation request (ADR) letter from a Recovery Audit Contractor (RAC) for an issue that is not approved on their website.  Do I need to submit the record?

A: RACs may request a small sample of records to assist CMS in determining if an audit concept is consistent with Medicare policy and should be approved for widespread review. Providers must still submit the requested documentation to the RAC within the expected time frame to avoid having that claim denied. The RAC will complete its review of the claim and issue a review results letter within 60 days.”

Much like Jimmy Hoffa, Amelia Earhart and the World Series hopes of the Chicago Cubs, this particular FAQ has disappeared.

On the surface, this would appear to be good news. A more reactionary reader might move to the conclusion that the RACs are no longer allowed to do reviews outside the scope of the reviewed issues lists on their respective websites. That would be a knee-jerk – and possibly costly – mistake.

For the actual answer to this question, we have to go to the revised RAC Statement of Work released back in September. I direct your attention to Page 11 under bold item #6 (why did I just get a flashback of the classic television show The Prisoner?) entitled “Random selection of claims”. According to this paragraph, the Recovery Auditors are statutorily prohibited from selecting claims randomly for review for any purpose “other than to establish an error rate”. The RACs must use data analytic techniques to conduct “targeted reviews”. I can’t speak for the reader, but the longer I look at those two sentences, I come to no other conclusion than the fact that the FAQ above disappeared has no effect on RAC operations going forward.

In order to determine that an issue should be added to an approved listing, a RAC has to first do analytics followed by establishing a reliable error rate for the issue in question. Truthfully, the only way to do that is through the type of small claims sampling used to reach a determination for widespread approval as described in the Incredible Disappearing FAQ.

The provider community is doing its level best to keep up with changes and adjustments to government audit programs. In order to keep all of our heads above water, it is in the best interests of CMS to let us know not only when new issues appear under the RAC FAQs on their website, but also to let us know when things have been redacted and why. CMS did not bother to do this in this particular case, but providers should know that as far as RAC review types are concerned, nothing has changed.

…For now…

The RAConteur: Are We Looking In The Wrong Place?

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

It’s time once again to look at some numbers.

Being so close to reaching the end of yet another calendar, this is the traditional time when all entities take a step back and talk about what they’ve accomplished in the last year. Since it’s one of my favorite topics, let’s take a look at government audit activities. As is my custom, I’ll also be happy to tell you what the numbers actually represent.

I have already covered the reported numbers for RAC activity for Fiscal Year 2011 in a previous post. For today’s missive, I thought I’d focus on three sets of numbers that came out of the Executive branch over the past month.

Let’s start with a big number. On the 15th of November, the Office of Management and Budget (OMB) announced that agencies throughout the government cut improper payments by $17.6 billion. Roughly $1.1 billion of this money came from reductions in the payment error rate under the Supplemental Nutrition Assistance Program (or “SNAP”; I grew up calling this “food stamps”) and Pell Grants for higher education, but the balance overwhelmingly was under the different branches of the Medicare program, with a cumulative savings of $12 billion from Medicare Parts A, B & C. Isn’t it amazing that faulty bombers costing billions are allowed to let slide, but the government’s anti-fraud focus is squarely on activities such as eating, wellness and making yourself smarter?

Next, we go to money collected due to government-wide anti-fraud efforts. On December 13th, another report was released with great fanfare by Vice- President Joe Biden which showed fraud recoveries totalling $5.6 billion across all agencies. To add to this number in the coming year, HHS is asking Medicare Part D plans to crack down on painkiller fraud, notably excessive prescribing of OxyContin. If the way people drive in front of me is any indication, these should be target-rich investigations. 

Which, thanks to the inevitable trickle-down, brings us to anti-fraud efforts for CMS. Over $2.9 billion dollars in fraudulent payments was recovered in Fiscal Year 2011. Over $1 billion of that total has come from the HEAT team activity that was expanded to nine cities during the Fiscal Year. I am critical of audit entities in this space for not showing the proper aptitudes in their tasks, but as a taxpayer, I am 100% in favor of the HEAT team approach. The providers that are being perp-walked by these joint HHS-Department of Justice strike forces are literally scum-of-the-Earth thieves, and there shouldn’t be one person in their right mind bemoaning the fact that they are taken off the field in a HEAT dragnet.

Going further, the government announced that $2.8 billion in fraudulent payments had been collected from qui tam, or “whistleblower” cases, which stands as a new record for such suits. Of that number, $2.4 billion was the result of fraud committed against federal healthcare programs. The number of whistleblower suits reached an all-time high of 638 in FY2011. As people begin to know the rules, they become more likely to realize that what is going on around them is illegal. As a compliance officer, I can tell you that this can be either a good thing or a bad thing, depending on the person doing the finger-pointing. It is yet another salient reminder to make sure that all employees in organizations that receive remuneration from Medicare know why things are happening. If they don’t, they should always be aware of the reporting structure for problems within your organization.

If you haven’t internalized the idea by now, let me reiterate it. It’s a new world out there. Medicare checks suddenly have quite a few more strings attached than they used to at the beginnings of the program. There’s is a lot more to worry about, and loading up on Tums isn’t going to make the issues disappear. The numbers above keep getting larger. Do your best to make sure that future numbers such as these affect someone else.

Medicare Solutions: In Search Of Problems

Posted by J. Paul Spencer, CPC, CPC-H in Medicare

I have a significant history of heart disease in my family. Both of my grandfathers died in their 60’s, with one of these men suffering his first heart attack at the age of 36. Given my family history, and the fact that I am 45, I tell people that I consider myself to be in sudden death overtime and if they have a point to make, do so quickly.

In my lifetime, I have seen a significant expansion in life expectancy in developing countries. With this come the attendant struggles that turn up with the needs of an aging population. The United States came up with part of the solution in 1965, when Medicare became law in a time when the average life expectancy for Americans was 70.2 years, compared to today’s 77.9 years.

Medicare in its original form was an imperfect payment model, but one could argue that the program has assisted greatly in adding the nearly 8 years to life expectancy shown above. The challenge before us is to make the program last for coming generations, but due to years of legislative meddling, Medicare now finds itself dying a slow death under the weight of laws that appeared to have great intentions, but in the end have succeeded in hurting Medicare in places where it has shown its highest level of success.

I have stated in the past, and I’ll continue to make this point, that if I was a legislator who secretly wanted to destroy Medicare, I would do everything in my power to craft legislation to make that dream come true. In the past 15 years, that is exactly what has happened.

First, we had the Balanced Budget Act of 1997, which gave us Medicare Part C and the Sustainable Growth Rate (SGR) formula. Medicare Part C has proven itself to be nothing more that tax dollars from citizens subsidizing the insurance industry to spread their already questionable practices to the Medicare program. Not only does Part C have the highest claims error rate of the four arms of Medicare, but there is ample evidence being collected by CMS in the form of audits that shows that the insurance companies who participate in Medicare Part C are exaggerating their risk adjustment data to show that they are providing coverage for patients who aren’t as ill as the carrier would lead us to believe.

Then we have SGR, which for every year since 1998 has promised to cut physician reimbursement at ever higher percentages based on budget projections, but never has. This is in large part to lobbying dollars and threats of the sky caving in if the cuts are allowed to pass. When the cuts actually took place in 2010 thanks to congressional inaction, the administrative costs of the program took a hit when claims had to be re-adjudicated for additional benefits retroactively.

Following up on that disastrous piece of legislation was the Medicare Prescription Drug, Improvement and Modernization Act of 2003. The only way this bill could have been worse is if the writers had been on a peyote binge in the deserts of Arizona. The original 10-year cost of the bill was projected to be $400 billion dollars. The final number will be closer to $600 billion, thanks in large part to lobbyists ghostwriting large parts of the law to insure that is was to their benefit.

The foremost boondoggle this law provided was Medicare Part D, which pays a portion of prescription drug costs for Medicare beneficiaries. Unfortunately, because one of the writers was one Billy Tauzin, a then-congressman from Louisiana, the government purchases drugs from pharmaceutical companies at average sale price, rather than the more cost-effective average wholesale price. Less than a year after this bill became law, Billy Tauzin was one of many people who worked on this bill who retired to take  jobs as lobbyists for the pharmaceutical industry, mainly because a simple “Thank-You” note just wouldn’t suffice given the size of this particular gift.

The bill didn’t stop there, as it gave us Medicare Administrative Carriers, replacing Fiscal Intermediaries as part of a wide-ranging contracting reform initiative for the processing of Medicare claims. This  game of Musical Chairs continues to this day, with 15 geographical MAC jurisdictions originally planned for Medicare Parts A & B, but now consolidated into 10, with the ultimate goal of 5. All of the competing, re-competing, paper shuffling and uncertainty, to hear CMS tell it, will “improve the efficiency and effectiveness of CMS’ internal MAC procurement and contract administration processes”. Tell that to providers in California, who got clocked by the twin monoliths of contracting reform and NPI procurement at the same time a few years ago, leading to a four-month meltdown in administrative processes and claims payments.

Let us not forget that the MACs are subsidiaries of big insurance companies, so this is yet another example of tax dollars being directed to large insurance companies. If the carriers could show that they were processing claims with a high degree of proficiency, I’d be all for it. The CERT error rates tell a different story. We as tax payers are paying the insurance industry to screw up claims adjudication. Is it coincidence that in the very same bill, we had the genesis of the Recovery Audit Contractor as a “demonstration project”? Why, it’s almost as if someone knew that the MACs would create such a volume of claims mistakes that further private, tax-payer subsidized contractors would be needed to track down the errors, but I guess that’s just me letting my imagination run wild….

The Tax Relief and Health Care Act of 2006 made the RACs permanent. I document this ongoing atrocity every Wednesday in this space. The permanent RAC program has succeeded only in increasing the administrative burden for providers, as well as for Administrative Law Judges, who are being inundated with Level 3 provider appeals of RAC determinations. According to one industry source, more than 60% of RAC appeals found in favor of the providers happen at this level.

So what bill do we have waiting in the wings, now that these three bills have debilitated Medicare with multiple rifle shots, leaving it fighting for its life in the woods?

This week, Ron Wyden a Democratic senator from Oregon and Paul Ryan, a congressman from greater Kenosha, Wisconsin (personally, I’d prefer Red Foreman of That ’70s Show) introduced a “compromise” plan that would take Ryan’s original plan to turn Medicare into a voucher plan and add on a national health insurance exchange that Wyden and Ryan refer to as “traditional Medicare”, but actually isn’t. Let us remember that when someone is given a voucher, the recipient is immediately at the mercy of the entity issuing the voucher. If I am given a voucher for a free night’s stay at a mountain resort, then I show up, only to be pitched a time-share condominium, I don’t go away happy, but rather with the feeling of being conned.

In closing, this posting is meant as a warning to beware of the person who is telling you that his or her latest piece of legislation will “save” Medicare. In many ways, Medicare has already been killed. It just happens to be a slow-acting mega-cocktail of poisons in the form of bills written by a generation of money-compromised politicians whose ultimate goal was to destroy a federal program whose greatest sin was that it was of benefit to a large swath of the country’s population. It will take a bill far different from the Wyden-Ryan Folly just introduced in order to save Medicare in a form that will insure that it continues to be helpful to those who need it, including (someday) me and my family-bestowed dishrag of a heart.