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Of ICD-10 and Disappearing Doctors

Posted by J. Paul Spencer, CPC, CPC-H in Industry Updates

Now that the calendar has turned to February, let me share a truth or two that I hold about the shortest month of the year.

First, Groundhog Day may very well be the dumbest thing I’ve ever seen. People in stovepipe hats standing around an overgrown rat in the cold and dark in order to get the weather report is a poor use of human resources. The only cool thing about this day on the calendar is that my wife’s uncle appeared in the film Groundhog Day playing upright bass behind Bill Murray. The rest of February 2nd can forever dedicate itself to other, more useful things.

One last thing before we get started. There is no cooler birthday on Earth than February 29th in a Leap Year. Here’s to all of those people!

Now, turning my attention to recent health care headlines, two of my favorite topics popped up again in the past week.

First, we have the AMA clarifying what was referred to as “work vigorously to stop” ICD-10 at their meeting in New Orleans back in November. Apparently, the AMA’s approach in this area consists of that tried-and-true standard: The Sternly-Worded Letter. On January 17, AMA CEO James Madara led off his Dispatch Path to Prosperity with a 3-page bulletin to current Speaker of the House John Boehner. Because this particular letter didn’t deal with tax cuts, tort reform, deficit reduction or further punishing poor people, it was set aside for golf and further tanning.

Never an organization to back down from a challenge, the AMA doubled down and sent a 4-page letter to HHS Secretary Kathleen Sebelius which covered basically the same territory as the Boehner letter. I covered this topic in a post at the time, and what I said then still holds true. Rather than spitting into a headwind in a quixotic attempt to stop the rotation of the Earth, the AMA’s considerable resources would be better spent either educating their member physicians about ICD-10 or assisting struggling practices monetarily to ease the headaches of transition. Look for more correspondence in the near future, which will more than likely be followed by a bunch of doctors descending on Capitol Hill on an assigned date to “bring awareness” to the issue. You can also look forward to me yawning and changing the channel.

The second piece of interesting news in the past week came from the OIG. When I reviewed the OIG Work Plan back in October, one item that jumped out at me was the OIG’s plan to look into the impact of physicians opting out of Medicare, both in terms of physician access in certain geographical areas andto be certain that non-participating providers were not submitting claims for payment to Medicare. There has been a slow trend developing regarding physicians who take the “third way”, that being the membership/concierge model. Previous studies by CMS have vastly underestimated the exact number of such physicians nationwide.

It was announced last Friday that the plan to assess the impact has failed due to a lack of data maintained by the MACs on physicians who leave Medicare. CMS has been forced to admit that they have insufficient oversight over physicians who opt out of the Medicare program due to this lack of data. CMS concluded their statement of finding by saying that they “plan to conduct a full evaluation when a complete data source of opted-out physicians is available”.

I challenge the reader to internalize that for a moment, and place that statement against the backdrop of PPACA and the ticking time bomb of a growing primary care physician shortage. CMS is stating that they don’t know for certain who is not participating in the program as they attempt to build a health care delivery structure where every citizen is covered under some type of health insurance. Items such as Medicaid expansion certainly appear tenuous when you can’t reasonably identify which providers will not be there to provide services. CMS has set no time frame to provide a reasonable picture of the opt-out landscape. Between you, me and your computer monitor, that’s a little scary.

The shortest month of the year has begun with big items. As the “Doc fix” witching hour approaches towards the end of the month, February is threatening to make up for in quality of news what it lacks in quantity of days.

I don’t live in a hole, but I predict about 4 more weeks of hand-wringing.

Be sure to keep abreast of all news updates about the Fi-Med RAC Summit this April by visiting the Summit website.

Healthcare & The Value Of Memory

Posted by J. Paul Spencer, CPC, CPC-H in Fi-Med Services

Back in 1966, Brian Wilson of the Beach Boys decided that he no longer wanted to tour with the band, instead wanting to concentrate on composition. The band needed someone to fill in on bass and the ridiculously high harmonies usually supplied by Brian for an upcoming tour of Japan. They found a man who was born in Arkansas to fulfill the task, but he only lasted on that one tour. This same man went on to record with a studio band named Sagittarius, before littering the pop and country charts for many years afterward with assorted hits under his own name: Glen Campbell.

Tomorrow night in Milwaukee, I am going to see Glen Campbell perform in concert, but the occasion will more than likely be bittersweet. The man who has given his music to the world for a majority of my lifetime is on his final tour, having recently been diagnosed as being in the early stages of Alzheimer’s Disease. It is not lost on me that all of the facts in the above paragraph, which my lifetime of music as a hobby has allowed me to commit to memory, will someday be foreign to the very person who made them possible.

As someone who has been involved with the health care industry for over 20 years, I have learned that based on the sheer volume of facts that inundate me on a daily basis, it has become nearly impossible for me to forget key elements of my job. As the cost of health care has become a central focus for cuts in a post-war economy, a number of  memories of failed policies of the past are skipping to the front of my mental line. Nowhere is this memory more acute that in the realm of physician reimbursement from the Medicare program.

Forty-one days from now, a song-and-dance act that has been running longer than Cats will repeat itself, as the increasingly polarized sides of our government once again raise the curtain on this year’s performance of Doc Fix. There are slight casting changes with every performance, but the script is the same. In the torch-lit Temple of SGR, an automated computer program threatens to take money away from the white-coated sailors on the HMS Doctor. As the sailors fight off armies of infirmed elderly waving checkbooks from behind the wheels of their Buicks, an unlikely set of heroes, wearing bad suits and American Flag lapel pins, short circuit the program with a stack of paper. As they stand in the setting sun, they promise to one day rid the world of the computer, but vow to be ready for anything else it plans to offer.

Oklahoma it ain’t……

Medicare reimbursement has gone from “pay everything” at the beginning of the program in 1966, to RBRVS and Gramm-Rudman-Hollings reductions in the ’80’s, subsequently to SGR in the late ’90’s, and finally to a yearly hostage crisis, with the only missing element seemingly being the security camera shot of Patty Hearst with a machine gun. We know this because it has affected us all in one form or another over the years and we have internalized the memories of the negative results of every one of these “solutions”.

Might I suggest that the solution doesn’t lie with finding a new payment methodology, but in finding savings from outside contractors for the Medicare program that (because I have it committed to memory) continuously take money needlessly from the program.

You can start by eliminating Medicare Part C. Virtually all of the “preventive benefits” offered to patients under these plans are now codified into traditional Medicare, which leaves Medicare Part C as nothing more than a government subsidy designed to prop up the insurance industry with billions of dollars that it doesn’t require for its survival.

Next we can go to Average Wholesale Price for reimbursement under Medicare Part D, rather than Average Sale Price. Additionally, pick one formulary and take the program out of many of the same hands that currently pollute Medicare Part C.

As for fraud investigations, leave in place predictive modeling and the HEAT teams, because these methods are actually getting to the root of the problem and are returning ill-gotten dollars to the Medicare program. When it comes to outside entities, we need not develop memories of the Recovery Audit  Contractors, because their abhorrent work product is currently on display for all the world to see. Roughly 2/3rds of everything they do is dedicated to purposeless paper shuffling, rather than the detection of actual improper payments. One marvels at the thought of the massive celebrations that would result if the RACs suddenly disappeared. Farther up the chain, the ZPICs on average collect about 2% of everything they extrapolate as an overpayment, but we don’t really know the actual number because the OIG has stated that the baseline data to measure their performance is fatally flawed. This reminds me that until that data is purified, the ZPICs will continue to mainly operate as a middle man for government-sponsored subsidies to the legal industry. Ask your typical taxpayer if that is something they wish to continue.

The development of the human memory keeps one from being fascinated by the latest shiny pocket watch issue being pendulated in our faces by the self-absorbed politician of the moment. Much like Glen Campbell, there may come a day that the many facts parading in our minds will begin to slip away. Until that day comes, in the realm of health care, memories are not just a rudimentary tool of assistance, but a blunt weapon against the many forces attempting to shove unwelcome schemes into an arena currently collapsing from the bad ideas of the past.

Paul Spencer will be a presenter at the Fi-Med RAC Summit in Milwaukee, WI on April 16th and 17th, 2012. Go to the Summit website for further information on this unique educational opportunity. Use promo code “SPENCER” to receive $50 off the registration price for a limited time.

The RAConteur: Well, Look What Disappeared……..

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

A few nights from now, we’ll say a none-too-soon goodbye to what has been a challenging year on many fronts, but especially so (AGAIN) in the world of health care. Had it not been for a last-minute budget “deal” last week, physicians would be facing a 27%+ cut at the beginning of January. Remember that number, because it’ll make another appearance at the end of February in between invective and other Congressional nonsense.

As it applies to the subject matter of today’s blog, we have seen an almost tenfold increase in RAC activity in the past year. The RAC program, in a perfect world, would be returning money to the Medicare program that has been improperly paid. CMS has been quick to trot out preliminary results to show the success of the contractors. As a taxpayer and as someone who has been in the industry for 22 years, to paraphrase the words of Robin Williams in Awakenings, I would agree with them if they were right.

The RAC program is showing itself to be a wasteful pursuit, but like the reckless, fedora-wearing, Canadian Club-soaked shooter at the craps table at 2 AM that metaphorically defines those who direct government appropriations, CMS is all in on expanding the program to Medicaid despite facts in evidence.

I originally planned to do a review of physician issues being reviewed by the RAC contractors in this space today. As part of that process, I thought I would take a look at the RAC FAQs on the CMS website to see if there have been any glaring changes to report. Stop the presses, for did I ever find one!

In the past, the following question and answer appeared under the RAC FAQs:

“Q: I received an additional documentation request (ADR) letter from a Recovery Audit Contractor (RAC) for an issue that is not approved on their website.  Do I need to submit the record?

A: RACs may request a small sample of records to assist CMS in determining if an audit concept is consistent with Medicare policy and should be approved for widespread review. Providers must still submit the requested documentation to the RAC within the expected time frame to avoid having that claim denied. The RAC will complete its review of the claim and issue a review results letter within 60 days.”

Much like Jimmy Hoffa, Amelia Earhart and the World Series hopes of the Chicago Cubs, this particular FAQ has disappeared.

On the surface, this would appear to be good news. A more reactionary reader might move to the conclusion that the RACs are no longer allowed to do reviews outside the scope of the reviewed issues lists on their respective websites. That would be a knee-jerk – and possibly costly – mistake.

For the actual answer to this question, we have to go to the revised RAC Statement of Work released back in September. I direct your attention to Page 11 under bold item #6 (why did I just get a flashback of the classic television show The Prisoner?) entitled “Random selection of claims”. According to this paragraph, the Recovery Auditors are statutorily prohibited from selecting claims randomly for review for any purpose “other than to establish an error rate”. The RACs must use data analytic techniques to conduct “targeted reviews”. I can’t speak for the reader, but the longer I look at those two sentences, I come to no other conclusion than the fact that the FAQ above disappeared has no effect on RAC operations going forward.

In order to determine that an issue should be added to an approved listing, a RAC has to first do analytics followed by establishing a reliable error rate for the issue in question. Truthfully, the only way to do that is through the type of small claims sampling used to reach a determination for widespread approval as described in the Incredible Disappearing FAQ.

The provider community is doing its level best to keep up with changes and adjustments to government audit programs. In order to keep all of our heads above water, it is in the best interests of CMS to let us know not only when new issues appear under the RAC FAQs on their website, but also to let us know when things have been redacted and why. CMS did not bother to do this in this particular case, but providers should know that as far as RAC review types are concerned, nothing has changed.

…For now…

Medicare Solutions: In Search Of Problems

Posted by J. Paul Spencer, CPC, CPC-H in Medicare

I have a significant history of heart disease in my family. Both of my grandfathers died in their 60’s, with one of these men suffering his first heart attack at the age of 36. Given my family history, and the fact that I am 45, I tell people that I consider myself to be in sudden death overtime and if they have a point to make, do so quickly.

In my lifetime, I have seen a significant expansion in life expectancy in developing countries. With this come the attendant struggles that turn up with the needs of an aging population. The United States came up with part of the solution in 1965, when Medicare became law in a time when the average life expectancy for Americans was 70.2 years, compared to today’s 77.9 years.

Medicare in its original form was an imperfect payment model, but one could argue that the program has assisted greatly in adding the nearly 8 years to life expectancy shown above. The challenge before us is to make the program last for coming generations, but due to years of legislative meddling, Medicare now finds itself dying a slow death under the weight of laws that appeared to have great intentions, but in the end have succeeded in hurting Medicare in places where it has shown its highest level of success.

I have stated in the past, and I’ll continue to make this point, that if I was a legislator who secretly wanted to destroy Medicare, I would do everything in my power to craft legislation to make that dream come true. In the past 15 years, that is exactly what has happened.

First, we had the Balanced Budget Act of 1997, which gave us Medicare Part C and the Sustainable Growth Rate (SGR) formula. Medicare Part C has proven itself to be nothing more that tax dollars from citizens subsidizing the insurance industry to spread their already questionable practices to the Medicare program. Not only does Part C have the highest claims error rate of the four arms of Medicare, but there is ample evidence being collected by CMS in the form of audits that shows that the insurance companies who participate in Medicare Part C are exaggerating their risk adjustment data to show that they are providing coverage for patients who aren’t as ill as the carrier would lead us to believe.

Then we have SGR, which for every year since 1998 has promised to cut physician reimbursement at ever higher percentages based on budget projections, but never has. This is in large part to lobbying dollars and threats of the sky caving in if the cuts are allowed to pass. When the cuts actually took place in 2010 thanks to congressional inaction, the administrative costs of the program took a hit when claims had to be re-adjudicated for additional benefits retroactively.

Following up on that disastrous piece of legislation was the Medicare Prescription Drug, Improvement and Modernization Act of 2003. The only way this bill could have been worse is if the writers had been on a peyote binge in the deserts of Arizona. The original 10-year cost of the bill was projected to be $400 billion dollars. The final number will be closer to $600 billion, thanks in large part to lobbyists ghostwriting large parts of the law to insure that is was to their benefit.

The foremost boondoggle this law provided was Medicare Part D, which pays a portion of prescription drug costs for Medicare beneficiaries. Unfortunately, because one of the writers was one Billy Tauzin, a then-congressman from Louisiana, the government purchases drugs from pharmaceutical companies at average sale price, rather than the more cost-effective average wholesale price. Less than a year after this bill became law, Billy Tauzin was one of many people who worked on this bill who retired to take  jobs as lobbyists for the pharmaceutical industry, mainly because a simple “Thank-You” note just wouldn’t suffice given the size of this particular gift.

The bill didn’t stop there, as it gave us Medicare Administrative Carriers, replacing Fiscal Intermediaries as part of a wide-ranging contracting reform initiative for the processing of Medicare claims. This  game of Musical Chairs continues to this day, with 15 geographical MAC jurisdictions originally planned for Medicare Parts A & B, but now consolidated into 10, with the ultimate goal of 5. All of the competing, re-competing, paper shuffling and uncertainty, to hear CMS tell it, will “improve the efficiency and effectiveness of CMS’ internal MAC procurement and contract administration processes”. Tell that to providers in California, who got clocked by the twin monoliths of contracting reform and NPI procurement at the same time a few years ago, leading to a four-month meltdown in administrative processes and claims payments.

Let us not forget that the MACs are subsidiaries of big insurance companies, so this is yet another example of tax dollars being directed to large insurance companies. If the carriers could show that they were processing claims with a high degree of proficiency, I’d be all for it. The CERT error rates tell a different story. We as tax payers are paying the insurance industry to screw up claims adjudication. Is it coincidence that in the very same bill, we had the genesis of the Recovery Audit Contractor as a “demonstration project”? Why, it’s almost as if someone knew that the MACs would create such a volume of claims mistakes that further private, tax-payer subsidized contractors would be needed to track down the errors, but I guess that’s just me letting my imagination run wild….

The Tax Relief and Health Care Act of 2006 made the RACs permanent. I document this ongoing atrocity every Wednesday in this space. The permanent RAC program has succeeded only in increasing the administrative burden for providers, as well as for Administrative Law Judges, who are being inundated with Level 3 provider appeals of RAC determinations. According to one industry source, more than 60% of RAC appeals found in favor of the providers happen at this level.

So what bill do we have waiting in the wings, now that these three bills have debilitated Medicare with multiple rifle shots, leaving it fighting for its life in the woods?

This week, Ron Wyden a Democratic senator from Oregon and Paul Ryan, a congressman from greater Kenosha, Wisconsin (personally, I’d prefer Red Foreman of That ’70s Show) introduced a “compromise” plan that would take Ryan’s original plan to turn Medicare into a voucher plan and add on a national health insurance exchange that Wyden and Ryan refer to as “traditional Medicare”, but actually isn’t. Let us remember that when someone is given a voucher, the recipient is immediately at the mercy of the entity issuing the voucher. If I am given a voucher for a free night’s stay at a mountain resort, then I show up, only to be pitched a time-share condominium, I don’t go away happy, but rather with the feeling of being conned.

In closing, this posting is meant as a warning to beware of the person who is telling you that his or her latest piece of legislation will “save” Medicare. In many ways, Medicare has already been killed. It just happens to be a slow-acting mega-cocktail of poisons in the form of bills written by a generation of money-compromised politicians whose ultimate goal was to destroy a federal program whose greatest sin was that it was of benefit to a large swath of the country’s population. It will take a bill far different from the Wyden-Ryan Folly just introduced in order to save Medicare in a form that will insure that it continues to be helpful to those who need it, including (someday) me and my family-bestowed dishrag of a heart.

Slippery Slopes Begin With Snake Oil

Posted by J. Paul Spencer, CPC, CPC-H in Health Care Reform

It is usually a small idea, conjured up with the best of intentions, that leads to slow-motion, protracted disasters. In the 20th Century alone, we had the Treaty of Versailles that inadvertently led to the rise of Hitler and the massive loss of life that was World War II. The noble fight against the threat of communism led to net negatives as atomic weapons, Joe McCarthy and the Vietnam War.

And then came Medicare.

Started in 1966 as a way to provide health care to those over 65 years of age, Medicare has recently become a prisoner of the sudden urge by some in Washington to never see another increase in the nation’s debt limit. One side is insisting on massive cuts to Medicare and Medicaid reimbursement as part of any deal to raise the limit. The other is cowering and caving in a corner like a battered spouse trying to reach the phone to call for help.

In the bipartisan slouch toward debt default, we are hearing a number of tried and true terms blurted out, the most toxic of which is “means testing”, the idea being that if you have a lot of money, you probably don’t need assistance from the government in the form of Medicare coverage or a Social Security check. This idea was introduced in the late ’80’s and early ’90’s as part of now-ancient budget discussions, and it led not to implementation, but to hundreds of well-heeled, impeccably-dressed old people taking to the streets to protest the impending loss of their nickel-slot-machine money. The idea was quickly abandoned, as the elderly vote angry and often.

The problem with means testing is that whenever a recognized government benefit is restricted in any way, shape or form, it opens the door to either further cuts or outright elimination. We could state philosophically that anyone who reaches retirement with $5 million in assets shouldn’t receive any benefits from Social Security and/or reduced Medicare benefits. Three years from now, someone will suggest $4.7 million, then $4.3 million and so one until one day, some third-generation sociopathic Senator says “IT’S A BOONDOGGLE AND IT NEEDS TO BE ELIMINATED!”.

Meanwhile, a population of the elderly, which by any credible metric leads far and away with regard to health care utilization, is left uninsured or chronically underinsured. The appeal of Medicare to the insurance industry as a whole is that the sickest portion of the population isn’t in their actuarial universe, save for those patients under Medicare Advantage (a topic I covered in an earlier post). The non-elderly are increasingly receiving less and less for their health care premium dollar from major insurers. Imagine Grandma having to pay a $2000 deductible before the insurance picks up any costs. Or worse yet, imagine her skilled nursing facility stay being found to be “not medically necessary” based on the opinion of an insurance apparatchik. Suddenly, as end-of-life care kicks in, $5 million in assets doesn’t seem like a sufficient amount of money.

We should take care of the elderly population in this country not because we feel obligated to do so, but rather that a society that considers itself decent and humane would think of this as a cornerstone of its existence. Unfortunately, since the introduction of “trickle-down economics”, our country has devolved into a select few at the top of the economic ladder stating “I’ve got mine, good luck getting yours”. Such a society existed in 1789 in France, and if my memory serves, that didn’t work out so well for Marie Antoinette and the others at the top of that particular ivory tower. I would remind those who currently pull the financial strings that the omnipresent nature of Home Depot and Lowe’s stores make it easier in the modern age for people to buy pitchforks, as well as oil for their torches. 

The strident opponents of the Patient Protection and Affordable Care Act, many of whom are on the “Cut Medicare” side currently, are having mixed results in courts around the country. Knowing that outright repeal cannot be achieved, they are looking for a back door. Cutting Medicare and Medicaid as part of the debt limit argument is seen as a political victory in this group’s eyes, as they can undermine health care reform by underfunding part of the law before implementation, thereby rendering it virtually useless to its goal of providing coverage to those who truly need it.   

So continue to watch the political follies as once again, those who can’t afford it get punished for not having a rich lobbyist friend with a check arguing for their ongoing health needs at the negotiation table. As for myself, after next Wednesday’s posting on RAC issues, this space shall remain empty until August 10th, when I return fresh from my 2,600- mile automobile journey across Eastern Canada. I figure that a country that provides ice hockey, beer, doughnuts and a people-friendly health care system in such abundance deserves to be taken out for a test drive.

An Easy Budget Fix For Medicare

Posted by J. Paul Spencer, CPC, CPC-H in Health Care Reform

I was, perhaps unfortunately, born into a political family. Because my early childhood memories revolve around assorted family members watching the evening news and commenting loudly, sometimes using the off-color language of prejudice that was the hallmark of bygone generations, I continue to be sucked into political discussions as an adult.

There are only a few differences between the political junkie and the heroin junkie, not the least of which is that I lived beyond 30. While the actual junkie can usually be found in a dank room without furniture, huddled around a candle with a needle, a spoon and their latest bag of potential death to get them through the next six hours, the political junkie can be found in a different kind of shooting gallery (probably a Starbucks), huddled around a laptop, reading an opinion blog, with the latest cup of cream-softened caffeine to keep them going for the next four hours. The only physical similarity is the sunken eyes, one from walking death, the other from absorbing too much information, with both self-constructed prisons ensuring that they’ll never live carefree and happy again.

With this in mind, and with more than a little information about America’s health care situation in my mind, I wade into the morass that is our country’s current slouch towards debt default. Ironically, I’m due to be in Canada when the default is scheduled. Judging from the idiocy I see scattered among the people placed in charge of preventing the default, I might have to stay there. Why wouldn’t I? They have wonderful people, cold weather, intelligent public discourse, hockey, beer and doughnuts, all in abundance, which those who know me can tell you is a pretty sexy package in Spencerland. My wife is one-half Canadian, so I’m practically there already.

As the latest posturing about the federal budget drags on, I was struck by Senate Minority Leader Mitch McConnell recently stating that unless something is cut from Medicare, Republicans will not compromise on raising the country’s debt ceiling. Being the paragon of common sense that I am (at least during work hours), I’m here to accept Mr. McConnell’s challenge, and I can do it in three words.

End Medicare Advantage.

Federal contracting, in every Cabinet department, is a vast, apocalyptic land of waste, fraud, overpayment for everyday products and services, political back-scratching, and unfulfilled promises. Within the Department of Health and Human Services, there is no more salient example of a program that exists to no benefit for the country’s citizens than Medicare Advantage, or Medicare Part C.

The idea behind Medicare Part C is that private insurance companies offer Medicare beneficiaries an alternative to traditional Medicare coverage which, in theory, would also offer other benefits not available under the original plan. The beneficiary pays the competitive premiums to the insurance company, and voila!, everything is rainbows, good fairies, dancing elves, candy buttons and fountains of strawberry milk and gumdrop trees.

Since this is a joint initiative of the federal government and the insurance industry, one cannot be surprised that the program is one big con job and money pit all rolled into one.

Let’s start with the accuracy of claims payment. The claims error rate for traditional Medicare is 10.5%. That’s a lousy number, but the error rate for Medicare Part C is 14.1%, meaning that if your claim is sent to a Medicare Advantage plan, and it waits in a virtual line for claims adjudication on a given day, and its number in that line is divisible by seven, it will be paid incorrectly. It doesn’t end there. The American Medical Association issues an insurance report card, showing the accuracy of claims payment of the largest insurance companies in the country. The results of these measurements is the finding that one out of every five claims sent to the big insurers is deliberately underpaid based on contracted rates with physicians. In addition, the amount of the underpayment is usually far less than the administrative costs on the provider end to collect the remaining money owed. If we combine the Medicare error rate with this set of facts, the picture painted is less Rembrandt and more Picasso.

Next, we look at the incentive payments we pay to Medicare Advantage as taxpayers. Each Part C plan receives extra dollars if the data received from claims indicates that the population they are servicing is sicker and consuming more resources. These payments are in addition to the financial benefits to the insurance company of syphoning off patients from the traditional Medicare program. If you’re on Medicare, you’re either 65 or older, or have a chronic disease. If an insurance company makes a business decision to offer a Medicare replacement plan for a population that common sense dictates is worse off in terms of health than the rest of the general population, why is this incentivized? Opening a store offering glass figurines is fraught with inherent risks, but the government doesn’t pay to keep it open simply because of what’s being sold inside. Old people and those with chronic diseases get sick more often. The Medicare program offers them coverage because the insurance industry looked at their actuarial tables and said “no dice”. Medicare Advantage is being paid a tribute just to provide coverage to the sickest beneficiaries under the plan to make up for the actuarial loss. Voiding Medicare Part C would end this circular logic once and for all.

As the infomercial says, “But wait! THERE’S MORE!”. When Medicare Part D, which offers coverage for prescription drugs, came into being in the last decade, the vultures circled. Insurance brokers used the selling opportunities for Medicare Part D to sign up traditional Medicare patients to corresponding Medicare Advantage plans, many without their knowledge. The best comparison for this practice was the long-distance “slamming” that went on in the late-’80’s and early-’90’s, where virtuous corporate paragons like MCI/Worldcom would sign up someone for their long distance service without their knowledge, with the first indication that it actually happened being an eye-popping bill to the slammed. Medicare recipients have been lured into Medicare Advantage plans, hypnotized by drug formularies, to the great financial benefit of the insurance companies behind the Advantage plans. The OIG is aware of these behaviors and has issued a few slap-on-the-wrist fines, but the practice continues.

Finally, the so-called “advantage” of Part C plans was that they offered benefits above and beyond what traditional Medicare offered. The most common of these was coverage for yearly preventive exams with the beneficiary’s primary care physician. As of 2011, traditional Medicare offers an annual wellness exam to all beneficiaries as part of the plan, which significantly diminishes the value of Medicare Advantage plans right out of the starting gate.

Medicare Part C has become a worthless boondoggle. It has value only to the insurance companies collecting premiums. It is the worst kind of corporate welfare, redirecting benefit dollars from the sickest of our citizens into the pockets of corporate America. It is a drain on the budget at a time when we can’t afford it. If you want to be serious about deficit reduction ahead of raising the debt ceiling, tackle the waste. Other than the continuing misadventures in Iraq and Afghanistan, I can think of no better example than Medicare Part C.

Another Week, Another CMS Initiative

Posted by J. Paul Spencer, CPC, CPC-H in Health Care Reform

Quite obviously, health care is always on my mind, but it has been an interesting week for me to say the least.

Last week, I had my annual physical. I can report that as of today, 14 days prior to my 45th birthday, the Earth’s natural process of shedding itself of my presence appears to have begun in earnest. If the examination bullets and lab reports are accurate, I am iron deficient, vitamin D deficient, my cholesterol has spiked, I’m heavier than I’ve ever been and my resting blood pressure was measured at 150 over 110. Naturally, given my personality, I sprang into action immediately; I went home and I had a beer.

Given all of these newly-discovered health risk factors, I’ll try to get to this week’s point as quickly as possible.

This past Tuesday, my e-mail box lit up like the skies around Devil’s Tower in Close Encounters of the Third Kind. CMS announced their latest initiative, called Partnerships for Patients, with great fanfare and a bonus conference call. The call was targeted at “stakeholders, and not the media” as I was told twice prior to the guts of the call. Nevertheless, since my vital signs are screaming at me to relax, I listened in for a few moments

CMS administrator Donald Berwick was the first to speak, introducing the initiative. Dr. Berwick called it a “turning point for patient care” and then came forward with the goals of the program. Simply put, Medicare is partnering with hospital systems to find ways to reduce hospital-based adverse events and readmissions. The program has set aggressive goals of reducing hospital-acquired conditions (HACs) by 40 % and readmissions by 20% by 2013. The initiative will be funded by the Department of Health & Human Services to the tune of $1 billion in federal funding that has been made available by the Patient Protection and Affordable Care Act.

Dr. Berwick touted the work of pioneering hospitals across the country that have successfully lowered their instances of HACs and readmissions. He stated a larger goal of “making best practice the normal practice” to reduce preventable medical errors nationwide.

On the heels of CMS’ April 7th release of proposed rules for Accountable Care Organizations (ACOs), as well the April 5th release of the House Republicans’ Medicare privatization model, it has been an eventful few weeks for the Medicare program. The unspoken undercurrent regarding all of this sudden activity is that the Medicare program is the largest drain on the federal budget, and everyone is realizing (somewhat belatedly) that something desperately needs to be done to reign in the growing costs of the program.

About the only fact that all parties can agree on is that medical care is too expensive, and that the upward trend is unsustainable. The two choices we have been offered this month are “fix it from within” and “sell it off to the highest bidder”, both of which fail to offer anything close to a solution if we strictly use history as a guide. Add to that the announcement in early March that Dr. Berwick, who is the CMS Administrator by recess appointment until December 31st, is not going to be re-nominated for Senate confirmation prior to the end of his term due to objections from Republicans in that chamber, and Medicare’s immediate future suddenly becomes murky. It will be left to Dr. Berwick’s eventual successor to see the ACO and Partnership for Patients initiatives to their conclusion.

As this month’s initiatives get up and running, the puffy-cloud dreams that are yesterday’s initiatives continue unabated, the biggest of which are focused on improper payments. I continue to eagerly await HHS’ annual report to Congress detailing the financial impact of these initiatives, especially with regard to the Recovery Audit Contractor program. Given that healthcare costs currently consume 16% of the country’s gross domestic product, any initiative that shows tangible evidence of savings can’t be anything but positive. It is hoped that the political will can be found to insure that Medicare will still be around when people of my generation reach a certain age. My odds of seeing it suddenly became longer in the last week, but I wish my contemporaries luck nonetheless.

The RAConteur: As The Shutdown Approaches

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

Political theatre is a way of life in this country. It takes a mix of acting skills and a thesaurus of important-sounding words to be a politician in the United States. Knowing that this template has existed this long, it takes a special kind of insanity on the part of the citizens of this country to expect that things will ever change for the better.

The current act in this never-ending stage production finds the Speaker of the House of Representatives and the President lobbing the usual verbal bombs at one another as a partial government shutdown approaches on Friday at 12 Midnight.

If a federal spending measure is not passed by that time, certain “non-essential” government services begin to experience delays and stoppages. This is defined as museums close, passport applications stop and tourism comes to a standstill. 

With respect to the RAC program, this feels like a good time to remind everyone that the RACs are independent contractors. While they do work for CMS, they are paid by contingency fees based on identification of improper payments. RAC letters will not stop and discussion periods will not pause. All time periods as defined in the RAC statement of work will continue unabated.

Using history as a guide, I feel confident in saying that all Medicare operations will continue during any government shutdown. Because Medicare claims are paid out of a trust fund, and are not subject to Congressional appropriation, claims will still be paid. By extension, this means that any pending recoups that reach the 41st day during a government shutdown will still be taken. All RAC appeal time line clocks will continue to tick with CMS.

The one wrinkle, if a shutdown occurs for an extended period, would be the payments Medicare makes to the administrative contractors (MACs) for the processing of those claims. During the last government shutdown, the MACs extended credit to CMS for claims paid, and were reimbursed upon passage of a new spending measure. There is an unanswered question in the industry as to the limits of the MACs’ charity in any repeat performance of such an eventuality (competency at their jobs notwithstanding). This is in spite of the fact that a few MACs have come forward and stated that they will pay claims until instructed otherwise. In an extended shutdown, we very well could see Medicare claims payments cease if this issue remains unresolved.

For now, American politicians will enjoy their posturing, their tears and their litany of bad toupees as they dance in front of the camera in the climax of their latest magnum opus. The rest of us, as has been standard operating procedure for many years, will be forced to shovel away the muck and mire they spew forth as the puppet show continues.

Politicizing Healthcare

Posted by J. Paul Spencer, CPC, CPC-H in Health Care Reform

I grew up in a very political household.

Now when you first read that last sentence, there are a few ways that you can break it down. The first thought may be “so was someone in your family a politician?”, to which the answer is a resounding no. Next, you may think that ol’ mom and dad packed up the kids and took them to hear political stump speeches, and the answer to that is, again, no.

When I state that I grew up in a political household, what I mean was that at 6:30 PM (I grew up on the East Coast), the family watched the evening news, my ultra-right wing father pontificated on what was just stated by the talking head, and everyone who asked the question “why?” got an earful of orthodoxy and, since he was of a certain generation, a heavy dose of Anglo-Saxon exceptionalism.

Thanks in part to this rigidity in my upbringing, I have a natural tendency to hear an opposing opinion that comes from a place of analysis that lies beyond the intellectual laziness of conspiracy theories and Wikipedia. I can literally count on one hand the number of people in my private life whose opinions matter to me.

With this fact as a backdrop, the national debate on issues important to our society and the world at large, as it is currently configured, is horrifying. A case in point was displayed in full regalia when I stumbled upon this article regarding the newly-configured and empowered Republican Party wanting to “re-open” the debate about privatizing Medicare and replacing it with a menu of coverage options offered by the insurance industry.

In order to determine what such a system would do to the Medicare plan as we currently know it, let’s look at the effect of private industry on the Medicare program up to the present time. We can start with Medicare Part C, which is really the closest thing to what is proposed in the privatization model, and the facts don’t paint a pretty picture.

Medicare Advantage plans have a claims payment error rate of 15.4%, or $12 billion in improper payments, which clocks in at just short of being twice as high as the error rate for traditional Medicare. When you look at the claims payment error rate, you have to approach it with the knowledge that Medicare benefits are stated clearly in policies that can be referenced on the CMS website at any time. Computer edits by some carriers make it that much easier to find an incorrect claim and reject it for payment. Despite this, 3 out of every 20 claims processed by a Medicare Advantage plan is done so in error.

Undaunted, we stumble on to the next conclusion, which is that Medicare claims for Part A and Part B are currently processed by private contractors. For Fiscal Year 2009, the latest year for which we have statistics, $24 billion was paid in error by the Medicare Administrative Carriers (MACs), creating an error rate of 7.8%. While this is not as vaunted as the Part C rate, 24 billion of anything is still a significant number, let alone dollars. The MACs are dealing with the same coverage guidelines as Medicare Advantage, and some of the MACs have been working with the Medicare program since 1966.

I too was born in 1966, and while human fallibility states that I can’t do everything right, I can state with confidence that if I was only given one task to complete in life, after 45 years I would hope that I could do it right every time. I didn’t start out knowing how to feed myself, but one look at me in my current form shows that I’ve aced that one.  The only task that the entities who process Medicare claims is given is to process a claim correctly the first time. After up to 45 years of trying, even with all coverage facts at their fingertips, their level of failure at this one assigned task is causing incredible damage to the Medicare program, and by extension our country’s finances.

Privatization of key portions of the Medicare program has been a fact of life since the program’s inception, and it’s not doing the program, or the taxpayers who support it, any favors. Medicare, as it is currently configured, is the biggest threat to any hope of  financial stability on a national level, but you have a hard time convincing me that private industry, given their track record with the Medicare program up to this point, offers the be-all and end-all of solutions to the problem.

The universe is not a one-size-fits-all proposition. Rather it is filled with contradictions, consequences, subtlety and unrealized synergy. It offers challenges on many fronts, with several different ideas and solutions to keep it in balance. It only tolerates orthodoxy until such time as one human mind steps up to challenge it with increased understanding. I justifiably laugh at those who, in the 21st Century, believe that the Sun revolves around the Earth. Given the fund of knowledge currently at my and indeed everyone else’s disposal, I believe I have the right to extend that same mocking laughter towards anyone who believes that every problem we face in this country is solved by tax cuts, tort reform, privatization and killing those who disagree with you.

Billing For Consults After “The Apocalypse”

Posted by J. Paul Spencer, CPC, CPC-H in Coding and Compliance, Fi-Med Services, Hot Topics, Industry Updates, J. Paul Spencer, CPC CPC-H

“Orchestral music rises as the first glimmers of an ominous sunrise brings light to a dusty and desolate landscape, where once-plentiful streams of revenue have been vaporized by statute. Small bits of paper with numbers such as “99254″ and “99241″ blow across the feet of our stethoscope-clad hero, as he faces a future full of financial uncertainty and unwanted adventure…”.

We are now two weeks into a world where Medicare has eliminated reimbursement for inpatient and outpatient consultation codes. To many specialists for whom consultations have become a way of life, it is tempting to see themselves as a manufactured post-apocalyptic film character similar to the one above. It is my duty, as a compliance officer, certified coder and budding writer of screenplays to inform you that it doesn’t have to be that way.

In a previous post on this blog, I demonstrated one way to navigate the imperfect crosswalk that exists between inpatient consultations and the CPT codes for initial inpatient encounters (99221 through 99223) that are now to be used in its place. In the past weeks, the Medicare administrative carriers have released their own guidance about what should be billed in place of a consultation code if the documentation does not meet the requirements of CPT code 99221.

For Palmetto GBA, First Coast and WPS, the suggestion is that CPT code 99499 (Unlisted evaluation and management service) be utilized for services formerly billed as 99251 or 99252. When using this code, be aware that it lacks a set payment. The reimbursement of this code is driven on a case-by-case basis and is determined by carrier review of documentation for the service. When billing 99499 to a carrier that accepts it, always be certain to include the documentation for the service.

National Government Services, as well as other carriers, is suggesting that the appropriate inpatient follow-up code (99231 through 99233) be billed in place of a low-level consultation. The choice of code would depend on the depth of the documentation for the service.

The second challenge that has been brought forth is the question of consultations when Medicare is the secondary payer (MSP). In the final revision of the new consultation policy in MedLearn Matters article MM6740,  there are two solutions that can be used. You can either choose not to bill consultations at all to a commercial payer and be reimbursed for E/M services by both commercial and MSP, or you can bill the consultation to the commercial payer, then report the amount paid and bill an equivalent E/M code to Medicare to determine whether additional reimbursement is due.

The first solution is the path of least resistance, as this eliminates consultation billing from your practice immediately and entirely. Financially, this may not be the most advantageous approach. While commercial payers are expected to eventually follow CMS’ lead and eliminate reimbursement for consultations, these codes are still active with commercial payers at reimbursement rates that are typically larger than equivalent E/M codes based on documentation.  Contractually, if you are still receiving healthy reimbursements from commercial payers for consultations, the second approach may be more to your advantage.

The reimbursement landscape has changed, but it has not been irrevocably altered for the worse. The road to reimbursement commensurate with services performed now has a few more detours than it did a month ago, but water recedes and bridges can be rebuilt. With increased attention to documentation detail and increased awareness of the new rules of the road, providers can successfully navigate a world without consultation reimbursement.

Paul Spencer CPC, CPC-H