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Archive for October, 2011

Health Care Reform: Chaos From Order

Posted by J. Paul Spencer, CPC, CPC-H in Industry Updates

I had an interesting visit in my cubicle this week. My CEO stopped into my occupational man-cave to tell me that my blog posting content was good lately. He’s a very busy man, so I appreciated the visit and the input.

There was one part that I left out when discussing this and other issues with him. There are some days when I really have a hard time trying to explain the ins and outs of the American health care system. There’s a part of me that believes that with regard to this topic, the ability to write about it is some type of penance for something I did in a past life. What sick and depraved part of my being keeps getting excited about attempting to explain chaos? I’d rather talk about things that make sense to me, such as the purity of the perfect sandwich, economy cars or ice hockey. Instead, I am entrusted with medical delivery in the United States.

This past week, it became clear that this chaos is about to get worse.

On the legal front, The Supreme Court, which at one time in the distant past was concerned much less about the rights of corporations, announced that it will hear legal challenges to the Affordable Care Act in the opening weeks of November. The thrust of the challenge goes to the Act’s mandate to individuals to purchase health insurance coverage. The ruling, which will more than likely occur in the Spring (just in time to become a Presidential campaign issue) should be interesting. The Court, in its current ideological construct, is pro-business and anti-government. So, how do they rule against a government mandate when the biggest financial beneficiary of the Act is the insurance industry, which we can all agree represents a big business? Get ready for some of the most twisted logic ever committed to paper when the Court releases its ruling. I recommend some type of release valve be installed in your skull prior to that time to prevent the sudden explosion of your head.

PPACA’s life span is a good lead-in topic to the next bit of news that’s slowly coming forth. In the current budget crunch, individual states are beginning to restrict the number of total days per year that Medicaid recipients can be hospitalized. The latest state to vote for such a restriction is Hawaii, which beginning in April 2012 will restrict the number of days to 10. This is the lowest number yet enacted on the state level.

Here’s where policies like this lead. The sickest Medicaid patients, who also double as the poorest residents of the states in which there is a cap, are billed for the unpaid portion of their hospital stay. These bills goes unpaid because the problem isn’t solved by the patients cancelling their country club memberships or selling their cars, as they don’t possess these things. At the end of the process, the hospital eats the bill because they are in the business of admitting people to their facilities who are sick. Hospitals will turn around and shift costs to private health plans, which in turn pass off the costs to insured patients in the form of premium increases. Depending on the dent the new premium places on the healthy privately insured patient, the healthy person may decide to let his or her coverage lapse, which increases the premiums that much more for those who keep their coverage. If the hospital can’t shift the costs, especially a hospital in a rural area, the hospital faces closure.

Remember that at the root of PPACA is an expansion of state Medicaid programs to a higher percentage of the population. On the brink of millions more qualifying for this type of coverage, Medicaid will stop paying for your care after a pre-determined utilization threshold is reached. You barely qualified for your new coverage based on economic factors and now, your coverage stops. This Bill’s for You!

I’m what I would consider a fairly sentient being. I can make sense out of virtually anything. If I can’t make sense of something, such as artichokes, speed limits or baseball’s balk rule, I’ll at least make the attempt. With regard to America’s health care system, I’ve come to a decision. If the world is ever invaded by aliens, in the absence of enough advanced weaponry, I’ll fight off the invasion by explaining the American health care system to them in detail. All it really takes to destroy someone is to introduce an idea too complex to be comprehended and then watch their will and spirit collapse from within in an attempt to understand. Our health care system provides that opportunity amply.

Now, where did I put that skull valve……

The RAConteur: The Ministry of Silly Walkbacks

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

Tomorrow marks a birthday of one of my favorite comedy icons. John Cleese, one of the principle members of the legendary Monty Python comedy troupe, turns 71 years old tomorrow. His participation in legendary absurdist comedy sketches such as the Dead Parrot sketch, the fish-slapping dance and especially as the rubber-legged member of the Ministry of Silly Walks, have ensured his place in comic history.

Being a participant in the administrative side of the American health care system, when I think of absurdity, I never have to waste gazes looking at items in the distance. This is particularly true of the RAC process. I have documented in this space the many instances of absurdity that emanate from the RAC side, but in the interest of equal time, it’s time to document a few examples of bloopers coming from the physician practice side. The least surprising preamble that I can add to this is that these issues double as current RAC targets.

New vs. Established Patients – There are provider specialties that are what I like to term “a specialty of NOW”. In other words, I need someone to treat my fracture, that physician treats it now and if I never have another fracture, I won’t see that provider again. In this environment, it is indeed impossible to expect the provider to remember me if it so happens that I have another fracture within three years of my last encounter with that provider. Yet if the provider turns around and bills a new patient visit because he/she doesn’t remember me, I only have one question; what kind of past medical history are you getting from the patient if during the encounter, past orthopedic conditions requiring treatment aren’t discussed or documented? Further, if I pull the documentation of the visit, and the past medical history actually includes a fracture history that affects billing, whose head do I need to smack in order to instill a clue, you or your biller/coder?

NCCI Edits – The National Correct Coding Initiative has been around since 1996. Everyone in a physician office should know about it, the edits that are its foundation are updated quarterly and there are plenty of organizations that offer products that will show you every active edit if you can’t be bothered to look at them on the CMS website. Given these facts, why are you reporting CPT codes on claims with obvious fatal edits? You are a physician, and you should know what procedures are an integral part of the baseline procedure that you are performing. Just because the lysis of adhesions on the 350-pound patient took longer than expected prior to the laparoscopic cholecystectomy doesn’t mean you bill the lysis. Fatal means fatal, as in dead, as in this-is-not-a-H.-P.-Lovecraft-novel-and-the-code-cannot-be-reanimated-and-brought-back-to-life dead. You can stop that now.

Drug Units – You have boxes of injectable drugs in your office. The information that comes with the boxes clearly shows how the drug should be administered, and at what strength. If you’re going to administer it to your patients, there is absolutely no excuse for not knowing how it is billed. Further, the words “unit” and “milligram” are not translated by HCPCS in the way that you think it is. *whispering* - the definition even varies from drug to drug.

These are but just a few issues that I would have thought would have been solved by now. I can talk about complex reviews by RAC contractors demonstrating rank incompetence from now until the current situation is remedied. Automated review is a different arena, and if the same mistakes continue to be committed, not only can I not help you, but thanks to predictive modeling risk scores, I’ll now have to advise you to obtain legal counsel, and to do it quickly.

In other words, you can act absurd by doing a silly walk for everyone to see all you wish, but that behavior leads to a silly walk-back in the form of an easy-to-find monetary recovery, and that is always more painful than attempting to do this with your billing.

CMS Clarifies Predictive Modeling

Posted by J. Paul Spencer, CPC, CPC-H in Industry Updates

I’d like to start this post today by stating categorically that it is a frustrating experience when one types out an entire blog post, follows that by clicking the “Save Draft” button, and in an instant watches a few hours of work disappear. Such is my current predicament. When you read everything below, bear in mind that this is my second pass at today’s topic, much like any clone, there will be things that are just not right, or that represent a horrible attempt at finishing something hastily. Setting this aside, I hope that you find the following information useful.

While I was out of the office for a few days, I received an e-mail from CMS about a topic I covered only briefly in the past. With a special article serving as clarification, CMS went into further details about predictive modeling techniques currently being utilized to reduce the payment of fraudulent claims, and what this will mean for providers, their patients and networks.

Let me quickly type in an overview of what this means before Word Press explodes.

All claims from June 30th, 2011 and after are being fed into CMS’ predictive modeling technology. The information from the claims is then diced, sliced and analyzed Jetsons-style with regard to provider and patient utilization. This leads to the building of profiles not only of providers, but patients as well.

After all of these high-speed calculations comes the assigning of risk scores based on the data collected. Those entities coming up with higher risk scores will be subject to payment delays, followed by a site visit, reviews of claim histories and interviews by CMS analysts at its discretion. If, after analyst intervention and inquisition, the billing is found to be “innocuous” (you know, like a quilting bee or the Lions Club), that outcome is recorded into the predictive modeling system and the payment for the claim(s) in question is released as usual. 

Now the rough part.

If an analyst finds indications of the not-so-innocuous (you know, like Tony Soprano or Dr. Jekyll), these cases will be referred to CMS’ Center for Program Integrity, the MAC involved and the ZPIC contractor in that particular geographic zone. The result could be targeted denials, revocation of billing privileges, and that classic cinema verite production entitled “A Raid”, featuring veteran co-stars Records Seizure, Perp Walk & Civil Penalty.

The main thrust of this new method is the fact that false claims investigations are no longer a guess, or reliant on someone blowing the whistle on an illegal practice. The government is now using the same types of pre-screening methods that used to be reserved for banks and credit card companies to catch the cheaters in the Medicare program. As a taxpayer, I would say this is about 45 years overdue. As a physician advocate, what I do for a living with regard to practice analytics and documentation review just became very interesting.

Medicaid Fraud Control Units, And The People Who Love Them

Posted by J. Paul Spencer, CPC, CPC-H in Health Care Fraud

I’ve noticed a disturbing trend among the people of the world with regard to how we accept information. In general, people are accepting only half of the story. If we just take the time to question things, people and ideas, we tend to learn the real truth about what is going on. Yet isn’t it amazing how many people you can probably name in your circle of acquaintances who tell you “I don’t watch the news. It’s too depressing”. In my own life, there is a direct connection between this personal knowledge of acquaintances and wanting more than anything to draw these same people into a game of poker.

I received an e-mail yesterday from the OIG regarding Medicaid Fraud Control Units (MCFUs) that demonstrated this to me in spades, but I need to preface this with a touch of background. Because Medicaid is a state-run program, CMS and the OIG have started to share information on each state’s program via the use of maps. The Medicaid portion of the RAC program has one which is still under construction, and now the OIG has one for tracking the results of MCFUs from all states for Fiscal Year 2010.

While the map is flashy and fun and sucks the user in with happy mouse clicks, the better and more complete information on this topic can be found at the bottom of that same page as a spread sheet showing statistical data. I am a child of minutiae, so allow me to bore you with fun statistics for a couple of paragraphs.

First, let’s look at the totals of the entire Medicaid universe. MCFUs employ 1827.5 people nationwide to conduct fraud control investigations (I think I saw that one-half worker in a circus side show once, but I digress). For FY 2010,  a total of over $1.84 billion was recovered and returned to state programs nationwide, which is a solid total, but to me, what popped out was that only $205.5 million was spent to collect the total. A quick glance at the nearest calculator tells you that for every dollar spent on Medicaid fraud control, nearly $9 is recovered. I only wish my 401(k) investments showed such promising rate of return. 

In the police blotter portion of the report, we see that a total of 1,603 people were indicted, 1,048 of those for fraud and 555 in the “abuse/neglect” category. Of those, 1,329 were convicted, 839 of which were for fraud and 490 for abuse of neglect. This represents a conviction rate of just under 83%.

If you drill down into the information a little further, and combine it with information already available, I found something of an aberration. As one might expect, California, based on its size, led all states in convictions, but it was the State of New York that led the country during the fiscal year in total recoveries, clocking in at $278 million. Yet this may be the last time you see New York at the top of the list. If you remember, James Sheehan, who was the Medicaid Inspector General in New York, was forced to resign this past July after considerable push-back regarding his methods from the provider community. Couple that with the fact that the legislature of New York seems set on pulling in the reins on the Inspector General’s duties and responsibilities, and New York will be seeing a much different set of numbers for 2011.

Now for the reality check. Collecting nearly $2 billion in overpayments seems like a lot, until we look at the biggest number on the spread sheet, which is the total Medicaid expenditures for Fiscal Year 2010. That number stands a stone’s throw from $398 billion. Looking back at my calculator, this means that less than one-half of 1% of all Medicaid expenditures has been identified as being paid in error. Based on my experience in this field, I have absolutely no illusions that this represents the true error rate for Medicaid on either a state or national level. In other words, Tip, meet Iceberg.

I’m always a sucker for a good map, but look at one closely for a long enough period of time and your eyes either cross or they find something worth further study. One needs both curiosity and the the will to know the truth. Given that it’s your tax dollars, aren’t you at least a little curious?

The RAConteur: Medicaid RAC Dash To The Finish Line

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

As I covered in a previous post, we now have a final rule for the Medicaid RAC program. A look at the calendar shows that with the implementation date of January 1, 2012, there are several states that have some work to do finalizing a contractor.

On the cusp of a slow week of RAC news, I thought I’d share information with the readers about the Medicaid RACs that have been assigned up to this point.

Two major players have emerged in the hunt for state Medicaid RAC contracts. HMS, a large player in state Medicaid integrity programs, has landed the states of Connecticut, Maine, Michigan, New Jersey, New Mexico, New York, Oregon, South Carolina and Tennessee as the primary contractor. In addition they have gained a contract as a subcontractor to the RAC program for the state of Colorado, which leads to the other emerging player.

CGI, the current Medicare RAC for Region B in the Upper Midwest, has landed Colorado as the primary contractor, as well as the states of Ohio and Pennsylvania. Judging from their work product in Region B thus far on the Medicare side, these three states, and potentially others, have no idea who just signed on the dotted line.

A company called Recovery Audit Specialists has been awarded the Medicaid RAC contract for the state of Arizona. I am unfamiliar with this company, and their company website provides little insight into who they have worked with in the past. I do notice that there are some flashy names on their executive advisory board, including two names with long-time ties to the federal government. It is hard to speculate whether they will receive additional contracts.

Thomson Reuters, a business information company, has been awarded the RAC contract for Indiana. PRGX, an Atlanta-based company who has focused on recovery audits in the past across numerous states, has been awarded the nearby state of Mississippi. Cognosante (as owner of a subsidiary formerly known as Fox Systems, or Prince, or something), another large player, has been awarded North Dakota. Finally, Goold Health Systems, a company more know for Medicaid pharmacy plan oversight, has been awarded the Medicaid RAC for New Hampshire.

I have conflicting information on the state of Delaware currently. When this is finalized, I’ll let the readers know. In addition, I know of a few other subcontractor relationships that are in existence that I’ll reveal at a later date.

It should also be noted that the states of Georgia, Maryland, South Dakota and Texas have all requested an exemption from the Medicaid RAC program. With the Supreme Court decision coming on the Affordable Care Act as a backdrop, it should be interesting to see if these are granted, and on what grounds.

I would imagine that announcements will come fast and furious over the next 2 1/2 months as we count down to the final implementation date. I would suggest to readers keep an eye on e-mails and news releases from their state’s Medicaid plan for future contract award information. In addition, if there are any awards that I am not aware of that have been handed out, please drop a comment below to help get the word out. No one acts alone.

The RAConteur will not appear next Wednesday, October 19th. The regularly scheduled posting will reappear on October 26th, just in time for Mischief Night.

Ladies and Gentlemen, Your 2012 OIG Work Plan

Posted by J. Paul Spencer, CPC, CPC-H in OIG Issues

As you may or may not recall, last week I conducted a pre-Festivus airing of grievances regarding CMS’ late publication of the OIG Work Plan for the now-current fiscal year. This past Wednesday, in my daily e-mail from the OIG that documents fines, prison sentences, audit results and other assorted health care atrocities, came news that said work plan has been released. It’s 165 pages long, so let’s dive right in to the fun parts.

On the hospital side, when looking at the plan, it appears that the OIG is following the path of current controversies. Among the areas of focus are hospital reporting of adverse events, the accuracy of data submitted indicating conditions that are present on admission, and same day re-admissions. Not a week has gone by in the past 18 months where an e-mail update in my inbox hasn’t mentioned one or all of these topics.

In addition, there was one variation on a theme that caught my eye. The OIG is going to look at the replacement of medical devices billed as part of a facility claim. In some cases, when a medical device is replaced, the hospital receives credit from the manufacturer if the device was either under warranty or was recalled for some reason. In these instances, Medicare will not pay for the full cost of the device. Given that the RAC contractors have been looking at the reimbursement of DME in the inpatient setting, this work plan issue appears to be an expansion of something already identified in roughly the same universe.

I then moved onto the physician portion of the plan. There were some issues that returned for an encore. The OIG continues to look at “error-prone providers”, which are physicians who have had at least one identified CERT error for four consecutive years. Place of service errors on physician claims and E/M services in the global period have reappeared as well.

Some of the other issues, when compared to some of the shifts that are going on across the health care landscape, require some context. The OIG will continue to study coding trends for E/M services. In 2009, $32 billion was spent on E/M services by Medicare, and there has been a significant increase in utilization of CPT codes 99214 and 99215 over the past five years for established patient encounters. Looking at these numbers alone would be eye-opening, but the work plan will also be looking at inappropriate payments as they apply to EMR documentation practices. The Work Plan spelled it out fairly bluntly by making reference to “the increased frequency of medical records with identical documentation across services”. It is at this point where I do my patented pointy-finger-I-told-you-so Dance of Superiority, as I have been introducing the idea into the public sphere for some time regarding the dangers of widespread EMR documentation, most recently here (yes, that’s an old picture). As a blunt reminder, you can have the best history and examination ever documented, but medical necessity needs to be the driver of the level of service. A bug bite is a bug bite, and a complete 14-point review of systems, along with documenting that the patient is married and smokes, doesn’t change that fact. The OIG appears to now agree with me. Nyah nyah.

If you are a chiropractor, or if you bill for sleep studies, that heat you feel on the back of your neck is the sun’s rays hitting the magnifying glass that the OIG is holding over your head. The Work Plan calls for reviewing whether chiropractic claims for active treatment are actually cleverly disguised maintenance therapy. There have been some MAC probes of chiropractic claims, most notably by Palmetto GBA in California and Nevada. These probes have focused on documentation as it relates to billing. The OIG plan seems to go a step further. For sleep testing, the OIG will be looking at whether the services billed are reasonable and necessary.

With the expansion of non-physician practitioners, the OIG has decided to take a closer look at incident-to services. As a person who has a sub-specialty in practice analytics, abuses in this area are becoming easy to catch, especially when the doctor employs a physician assistant, and then subsequently reports more than 24 hours of services on one calendar day. As a subtle reminder, we do not live on Mars, and until we do, one day still equals 24 hours, and I have yet to meet the physician in the modern age whose office doubles as his or her personal boarding house.

I’d like to end with a big issue upon which to ponder. For the first time, the OIG is going to look at the impact of physicians who opt out of the Medicare program. The task is twofold, first looking at whether certain geographic areas have higher rates of physicians leaving the program and second, to insure that doctors who opt out aren’t submitting claims to Medicare for payment.

I’ve talked before about concierge/membership medicine, which is currently drawing physicians away from the traditional physician reimbursement model. The public chatter about this topic is similar to a sometimes-conspicuous drip from a faucet in an adjoining room of a house. If the OIG is looking into this for the first time, it is becoming obvious that the drip is becoming progressively more annoying. In the past year, a government report estimating that less than 1,000 physicians operate under this model nationwide has been determined to be hugely underestimated. No one disputes that we have a primary care shortage in this country. I see this Work Plan issue as the OIG’s first recognition that even one primary care physician abandoning the indentured servitude of insurance participation clearly has long-term consequences for healthcare delivery. If I’m right, we’re in for a lot of sabre-rattling and clenched fists about this topic in the very near future.

Quite obviously, there are quite a few topics under the Work Plan that I have not covered. The full plan can be found here. There is illumination in these pages, as there always tends to be. Happy reading!

The RAConteur: A Slight Detour Into ZPIC World

Posted by J. Paul Spencer, CPC, CPC-H in The RAConteur™

Something about this year’s version of Autumn isn’t quite right. Usually by this time, the cold air has rolled in, there is a little more color to the trees and the general and inescapable aroma of natural death begins a process by which I channel my inner Viking warrior and slowly bring the entire world under my grasp.

For some reason, none of this has happened yet. So instead of donning leather armor, setting sail with 50 men in a drakkar and drawing a broadsword from its scabbard to smite my territorial enemies, I’ll give you an update from the world of government audits.

While this space is normally dedicated to RAC issues, I’d like to turn my attentions today to the Zone Program Integrity Contractors (ZPICs). 

For some months, I have been aware that Cahaba Safeguard Administrators was to be awarded the federal contract for ZPIC activities for Zone 3 on the ZPIC map, which consists of the states of  Minnesota, Wisconsin, Illinois, Indiana, Michigan, Ohio and Kentucky. This past Friday, in a release that I can only surmise was timed to the beginning of federal Fiscal Year 2012, Cahaba was awarded the contract for Zone 3 and Zone 6, which consists of all of the states in the Northeast from Maine to Maryland. A RAConteur hat tip goes to Penny Osmon of the Wisconsin Medical Society for forwarding me this announcement. A not-so-subtle reminder that none of us work or act alone.  

Being a natural skeptic, nothing that the federal government does surprises me anymore, but there was one notation in the announcement that I found fascinating. The contracted fee that CMS is paying the ZPIC contractor amounts to nearly $92 million.

With the RAC program, the contractors are paid a percentage based on what they collect. The ZPIC contractors are paid up front for providing anti-fraud services, and what they collect is added to the year-end totals for everything collected by the OIG to recover payments.

In general, the ZPICs (and their predecessors, the Program Safeguard Contractors) refer much more for overpayment collection to the OIG than what is actually collected at the end of the process. Between fiscal years 2003 and 2007, the total collections were never more than 2%. This is because the ZPICs/PSCs love to extrapolate after identifying an error, and better health care attorneys have shown improvement in refuting these methods of determining a total provider overpayment.

The main point here is that when paid a flat rate, a government contractor should provide at least that much in value. With the new methods of predictive modeling and increased claim-to-claim comparisons, it should be fairly easy for the ZPICs to prove their contracted worth. As those of us who have been unfortunate enough to have dealt with the RACs thus far, an auditor’s value is only as good as the integrity of their results. Future outcomes of ZPIC audits have just become very interesting to me.