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Archive for April, 2010

The Dangers of Digital Immortality

Posted by J. Paul Spencer, CPC, CPC-H in Fi-Med Services

One of the more interesting stories that came out over the past week involves Affinity Health Plan, a managed care plan in New York. On April 21st, Affinity began to notify over 409,000 people that their personal data may have been released. The list of people contacted included current and former customers, employees, providers and applicants for jobs and coverage through Affinity.

Affinity had leased a digital copier from a company in New Jersey. The copier was equipped with a hard drive that saved every piece of data that went through the copier. When the leased copier was returned to its owner, the hard drive was not erased, leading to a security breach.

In thinking about the world we live in in 2010, there are very few places we can go that offer safe haven from the digital age. What many people fail to realize is that every bit of data ever transmitted in a digital format either already has been or at the very least offers the opportunity to be saved and stored forever.

I must admit that the very idea of this can be frightening. Every text message from my phone, every night spent playing computer games and every profanity-laced tirade in e-mail form that has ever been emitted from my fingertips can be accessed by someone somewhere. I guess we can scratch off a career in politics from my to-do list.

Now let’s bring this ominous fact of life into the realm of medical billing and compliance. It’s safe to say that in every office involved with protected health information, there exists the possibility of the information becoming vulnerable.

The Affinity case is a good starting-off point. The thing that really jumped out at me in this story was the idea that an unsuccessful job applicant of Affinity being contacted perhaps years later and being told “Remember all of that personal information you gave us before we flatly rejected you? It’s freely available in a warehouse in New Jersey”. When it is determined that an employee isn’t a good fit after the interview process, companies are used to sending out the standard “we’ll keep your resume on file for six months” letter and moving forward, with the company holding all of the cards. Now imagine the embarrassment of having to send out a second letter years later telling the person you never planned on seeing again that you exposed them to identity theft via the office copier.

HIPAA regulations make very clear the responsibilities of digital gatekeepers of patient information. It is best to remember that the computer screen in front of you and the servers to which it is connected are only a small part of machinery utilized on a daily basis that stores PHI for a legitimate business purpose. Take a quick look around you. Did anyone leave papers on the copier? Fax Machine? In a common area while getting a beverage? Take a moment to think about what documents you have placed in a medium offering some type of digital storage.

After that, look around your work area. Ask yourself whether in the eventuality of someone breaking into the office whether your desk is vulnerable to letting PHI fall into the wrong hands.

As a pertinent afterthought, I’ll share this. Spaces such as this included, more people are sharing their thoughts with an ever expanding worldwide audience on a variety of subjects. When someone feels passionate about a topic, it is now easier than ever before to stand on a virtual rooftop and shout extemporaneously to the world at large. It is the world unfiltered, and it’s unlike any form of communication that came before it. It brings into focus not only how many bright and talented people have been falling through the cracks for generations, but it is also demonstrating how many unhinged people once took a typing class.

While life has been simplified to a degree in the digital age when it comes to quick access to information, in the immortal words of Peter Parker’s Uncle Ben, great power also brings with it great responsibility. Take a moment to internalize the idea that hitting the delete button does not translate to the end of life in the digital age. Conversely, itis also a good idea to review what you have typed prior to hitting the Send button. Consider everything you do with anything that can be plugged in and has the ability to store data to be permanent and retrievable once it has left you. The biggest thing this story has taught me is that it should be a long time before anyone sits on a copier with their backside exposed again.

Avoiding “The Tempest” of Investigation

Posted by J. Paul Spencer, CPC, CPC-H in Coding and Compliance, Hot Topics, Industry Updates, J. Paul Spencer, CPC CPC-H

394 years ago today, William Shakespeare, the man whose works continue to be the high points of narrative drama written in the English language, died in his home in Stratford-on-Avon just a few days before his 52nd birthday.

I have a sense of humor that leans heavily to the dark side, so when I think of favorite scenes from Shakespeare’s plays, my favorite among all of his scenes is towards the end of Julius Caesar, when the angry mob surrounds, attacks and kills Cinna the Poet in a case of mistaken identity with one of Caesar’s assassins who shares his name. I can imagine the Monty Python comedy troupe having a field day with this scene on a strictly absurdist level.  

There may be nothing worse in this world on an individual human level than being accused of something you simply didn’t do and feeling as if you have absolutely no recourse to defend yourself except to exclaim your innocence.  With this thought in mind, I find this to be a perfect opportunity to speak to the physician community about CMS’ expanded audit guidelines that are part of the Patient Protection and Affordable Care Act (PPACA).

I made a passing mention in a previous post about the expansion of recovery audit contractors (RAC’s) to the state level for Medicaid plans, in addition to expanding the focus of audit for the four national RAC’s already in place. It is important to internalize what this means on the individual physician level, namely that there are more sets of eyes on your practice than ever before.

While the worst of those committing fraud against the Medicare program or other insurances tend to rise to the top and get skimmed off quickly, it is my belief that the majority of physicians believe strongly that the services for which they are billing are commensurate with the actual services performed on behalf of the patient. Yet all the belief in the world will not help you if the documentation prepared in support of those billed services is lacking.

I’ve spoken before about the importance of reviewing documentation for E/M services. Perhaps it is also a good time to look at the documentation of the procedures you perform, both within the office and in other locations. Are your notes a complete picture of the procedure performed from beginning to end? If the procedure is so extensive as to require an assistant at surgery, does the operative report include documentation of the necessity of the assistant? Is the documentation signed, keeping in mind that any op report can be rejected due to a lack of signature under CMS’ new signature requirements? If the procedure note is handwritten, is it legible?

The same thing applies to medical tests and diagnostic services. Does the documentation currently in the patient’s file represent a 1:1 comparison with the services billed? If you are billing for interpretation and reporting, is your report documented?

When physicians hear the word “fraud”, a defense mechanism is usually triggered from their perspective that believes with every fiber of their being, much like Cinna the Poet, they are being accused of something they didn’t do. If you performed a service, fully document that service and go forward secure in the knowledge that you have evidence of every service performed on behalf of your patients and their welfare.

As delicately as I can, I’ll explain it to you this way: Cinna the Poet lacked documentation of who he was and what he did. How did that work out?

News On The Latest Quick Fix

Posted by J. Paul Spencer, CPC, CPC-H in Hot Topics, Industry Updates, J. Paul Spencer, CPC CPC-H

Late last night, Congress passed the latest delay in the implementation of the 21.3% pay cut to the Medicare physician fee schedule. Unfortunately, the legislation was only acted upon urgently when CMS stated that by law they had no other option but to begin to process Part B claims for dates of service of April 1st and after with the pay cut beginning yesterday.

CMS will now instruct the contractors to reprocess all claims for services rendered after April 1st  that were processed on April 15th. This basically means that if you receive a Medicare explanation of benefits (EOMB) that is dated 4/15/2010, and the payments on charges reflect the cut, you should receive an EOMB from a subsequent date with the additional payment for these same charges.

This latest fix will be in effect until May 31st, 2010.  

We are now 3 1/2 months through the year, and a permanent fix to the Sustainable Growth Rate (SGR) formula has yet to be acted upon. There are only two visions of Congress running through my head when I think about this topic. The first has to do with the yellow-fingered denizens of a heroin shooting gallery craving their next balloon, and the second is that episode of the Three Stooges where they attempt to fix someone’s plumbing. Either one on its own is either horrifying or funny, but when blended together quickly becomes the nightmare scenario in which we now exist on a month-to-month basis.

I can clearly and unabashedly state that based on how American tax dollars were spent from 2001 through 2009, clearly legislative and budgetary ignorance are not particularly virtues of any one political party. Yet as the SGR rock is continually booted down an ever-darkening path as the sun sets on common sense, doctors and an ever-expanding Medicare population now walk a knife-edge, with physicians crunching future numbers wondering how to stay in the business of health care and elderly and infirmed patients wondering if they’ll be able to see a doctor at all.

In the last ten years, through either epic overreaching or near-criminal inaction, our government has either directly or indirectly broken budget surpluses, civil liberties, our court system, the ease of air travel, banking, housing, manufacturing, civil discourse, a bridge in Minneapolis, two buildings in New York City, Iraq, Afghanistan and the city of New Orleans.  Is it too much to ask that just one thing that directly affects the general welfare of a significant portion of our population gets fixed?

Health Care Reform: Epilogue – Positive New Change or Uncomfortable Reality?

Posted by J. Paul Spencer, CPC, CPC-H in Hot Topics, Industry Updates, J. Paul Spencer, CPC CPC-H

Last night, my family and I became the proud owners of a shelter cat. He’s a (roughly) 8-year-old tabby named Mike. In the 12+ hours we’ve owned him, my first instinct is to change his name to Elmer, as this cat is glued to any human that enters the room. He has already gotten very comfortable with head-butting my arm as I try to operate a mouse on my home office desk. I also learned very quickly this morning that eating and checking e-mail to start my day may require three arms from this day forward.

There is one very clear ill effect thus far to this sudden change in my home population, and that would be the effect Mike is having on Rocky, the family dog. Rocky is very much my wife’s protector, and visual contact with her must be maintained at all times. When this isn’t maintained, Rocky begins to shake, whine and pace back and forth. To introduce Mike to the home, we’re starting him out in one room of the house. When my wife disappears into that room, closing the door behind her, Rocky takes this behavior to a new and as-yet undiscovered height. It was hard for me to believe this morning that this squealing and cowering nervous wreck is the same dog who boldly and aggressively barks at the mailman every day.

For both human and canine, sudden and abrupt change can be a time of upset and discomfort. In the health care arena, as the dust settles in the days and weeks after the passage of the Patient Protection and Affordable Health Care Act, we have all been internalizing information contained in the law and how it affects every facet of the health care delivery system. Knowing this, it’s important to know what the heavy hitters in the industry (namely insurance companies and doctors) have begun to  put in place to prepare for the bulk of the changes that will hit in 4 years.

In looking at the insurance industry, it is important to remember that every one of them has a team of lawyers that are more than happy to dissect any law to see how the words on the printed page can be manipulated in favor of the company and its stockholders.

The industry already gave itself a gift with the portion of the law which mandates coverage for all who can afford it. After Medicare Part D was passed in 2003, the insurance industry used Medicare drug coverage as a golden opportunity to expand its reach into the federal health insurance plan by using their drug plans as a selling point for Medicare Advantage plans. In many cases, industry practice was comparable to the long-distance telephone slamming that went on in the 1990’s, with people not realizing what product they had until the first bill came in the mail.

The new law mandates that insurance companies who offer Medicare Advantage plans must put in place provider networks for the plans by 2011. Some of the bigger insurance companies with Medicare Advantage plans have begun to answer this mandate by pulling out of the Medicare Private Fee For Service market altogether rather than going through the expense of building a provider network. It’s a calculation that ceasing coverage for a portion of the older population which tends to use medical resources more often will lead to a healthier bottom line when compared to the cost of building a provider network. With the post-World War II baby boomers beginning  to turn 65, and with average life expectancy in the mid to late seventies depending on gender, saying goodbye to such a large portion of the market would appear to be a long-term financial gamble akin to what banks did prior to the mortgage bubble bursting. In the short term, the discomfort of change will be placed upon those currently covered under a Medicare PFFS plan that terminates at the end of the year. All this time, I thought the Scorched Earth Policy officially ended with Napolean’s ill-conceived invasion of Russia. It looks like I got that one wrong.

The AMA issued a press release shortly after the passage of the law attempting to draw attention to the financial benefits to physicians. While it’s good to maintain a positive attitude in times of change, it is a good time to note that 5 days from now, without a legislative fix, Medicare payment rates will fall 21.3% for all services after April 1st. As in the past, a temporary fix is expected, yet an opinion is beginning to develop in the physician community that without a permanent fix to the Sustainable Growth Rate (SGR) formula for calculating physician payments, the world of health care delivery for the elderly American will suddenly be a narrow and unfriendly place.

Change brings anxiety. From a multi-billion insurance company to the family dog, long-held routines bring comfort and a sense of security. Due to the new reform law, the business of health care finds itself on the precipice of a pit obscured by clouds. Whether the distance below these clouds is 5 feet or 5,000, it is in the preparation for either eventuality of the leap that determines the jumper’s fate.

Health Care Overhaul, Part II: Effects on Providers

Posted by J. Paul Spencer, CPC, CPC-H in Hot Topics, Industry Updates, J. Paul Spencer, CPC CPC-H

I bid you welcome to my day off.

At long last, my 3-year-old son, whose preschool is closed today, has settled down for a nap just long enough for me to turn my attention to this humble little corner of the world wide web. With the help of Brian Wilson’s Smile at half-volume in my mp3 player, I now ready myself to bring you the weekly update in the wacky, wonderful world of American health care. As you will see in the succeeding paragraphs, the phrase “promote the general welfare” as it appears in the U. S. Constitution has been on an odd road as of late.

In last week’s post, I spent some time going over the issues most often faced on the patient side of the health care delivery system in the health care overhaul. As we dig deeper into the Patient Protection and Affordable Healthcare Act, it appears that the provider community is about to enter a world of scrutiny and forced conversion unlike any we have seen since the dawn of the government’s role in health care.

Beginning with Medicare basics, retroactive to January 1, 2010, providers will now face a 12-month filing deadline from the date of service for claims to Medicare for reimbursement. Any dates of service prior to January 1, 2010 will need to be submitted to Medicare by December 31st of this year. Claims that do not will face timely filing denials.

As if doctors didn’t have enough to worry about in the current climate of fraud and abuse investigation, the new law has decided to put the current process on a diet of steroids and gun powder. The existing Medicaid Integrity Program appears about to either be strengthened or usurped by Recovery Audit Contractors in every state tasked with discovering overpayments and underpayments specifically from Medicaid. On the national side, the existing RAC’s will be expanding their investigations to include Medicare Advantage plans and drugs dispensed under Medicare Part D. As the RAC’s are independent contractors, and are rewarded a portion of any recovery gained as a result of investigation, it’s safe to say that providers shouldn’t expect a lot of checks for discovered underpayments in this new environment.

As if the investigations of claims wasn’t enough to give providers an Orwellian sense of paranoia, the Medicare enrollment and revalidation process is about to change in a similar manner. New providers and re-enrollees will now be subject to an enhanced screening process yet to be devised by the Department of Health & Human Services and the Office of Inspector General. It will include at least a check of the provider’s medical license. If OIG and HHS considers a particular provider to be an increased risk to the program, the provider could be subject to fingerprinting, criminal background checks and unannounced visits to the provider’s site of service.

When it comes to overpayments, any overpayment from Medicare discovered by the provider or their billing entity must now be returned to  Medicare within 60 days.

It’s a good time to take a step back and review the current landscape. In the next 5 years, interoperable electronic medical records, ICD-10, e-prescribing and quality reporting will slowly become mandatory for all medical professionals. If as a provider you have yet to explore any of these issues, now would be almost be too late of a time to start. As for myself, in order to have the physical and mental energy to deal with all of this in an advisory capacity, I’m going to take Brian Wilson’s advice; I’m gonna chow down my vegetables.